Summary
Overview
Work History
Education
Skills
Timeline
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Jeffrey Parolini

Long Creek,OR

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Deli Sales Associate

John Day, OR
09.2021 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Moderated disputes and grievances between parties with speedy and fair resolution.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Promptly responded to inquiries and requests from prospective customers.
  • Communicated professionally with colleagues, freelancers and clients.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and backed up other customer service managers.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Operated POS system to itemize and complete average of 200 customer purchases.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sorted documents and maintained organized filing process.
  • Learned other teammates' work tasks to train as backup.
  • Submitted completed orders quickly to maximize delivery efficiency.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.

Education

Associate of Applied Science - Business Administration

Eastern Oregon University
La Grande, OR
12.2023

Associate Degree in General Studies -

Central Oregon Community College
Bend, OR
06.2021

Skills

  • Verbal and Written Communication
  • Displays and Showcases
  • Inventory Counts
  • Customer Relations
  • Dependable and Cooperative
  • Time Management
  • Equipment Troubleshooting and Maintenance
  • Ordering Procedures
  • Quality Inspections
  • Employee Training and Supervision
  • Data Entry
  • Register Operations
  • Loss Prevention Goals Monitoring
  • Merchandise Carrying
  • Payroll Processing
  • Teamwork and Collaboration
  • Customer Service
  • Customer Needs Assessment
  • Spreadsheet Software
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Call Documentation
  • Customer Retention Strategies
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Needs Assessment
  • Courteous with Strong Service Mindset
  • Computer Proficiency
  • Skilled in Microsoft Office
  • Cultural Awareness
  • Promoting Brand and Company Identity
  • Microsoft PowerPoint
  • Proactive and Self-Motivated
  • Data Entry and 10-Key
  • Entry Recording
  • Word Processing
  • Personal Bookkeeping
  • Monthly and Annual Journal Entries
  • Critical Thinking and Analysis
  • Project Maintenance

Timeline

Deli Sales Associate

09.2021 - Current

Associate of Applied Science - Business Administration

Eastern Oregon University

Associate Degree in General Studies -

Central Oregon Community College

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Jeffrey Parolini