Jeffrey Patterson
Huber Heights
Summary
Dynamic Deli Manager at Kroger with a proven track record in enhancing customer service and reducing food waste through effective inventory management. Skilled in staff training and supervision, I foster a high-performing team environment while ensuring compliance with food safety standards. Committed to operational excellence and achieving store goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Deli Manager
Kroger
09.2004 - Current
- Managed daily deli operations, ensuring high standards of food safety and quality.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Oversaw compliance with health regulations, maintaining a clean and safe work environment.
- Facilitated communication between departments to streamline operations and optimize workflow.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Inventoried food products and associated materials on weekly basis.
- Set schedules for 15 staff by planning and designating shifts and hours.
Education
Music Education
Brookville High School
Brookville, OH05-1994
Skills
- Customer service
- Employee supervision
- Task delegation
- Inventory management
- Food safety compliance
- Staff training
- Cost reductions
- Scheduling coordination
- Trainer for all new Deli Deaprtment heads
- Cake decorating and bakery management skills
Accomplishments
- Supervised and trained a team of 15 staff members in all aspects of deli operations.
- Achieved increase in sales and improved shrinkage by 15% using proper inventory controls.
- Promoted to Deli Trainer for all incoming Deli department heads.
Certification
- Certified in Foodborne Illnesses, Kroger, 2004-present.
- Certified in Fraud Identification, Kroger, 2004-present.
- Certified in Food Safety, Kroger, 2004-present.
- Certified in Food Illness prevention, Kroger, 2004-present.
- Certified in Lock Out Tag Out, Kroger, 2004-present.
- Certified in Slicer Safety, Kroger, 2004-present.
Timeline
Deli Manager
Kroger
09.2004 - Current
Music Education
Brookville High School
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