JEFFREY PEACE

Work History

Dupont

12.2022 - Current

Manage information technology and computer systems
Plan, organize, control, and evaluate IT and electronic data operations
Design, develop, implement, and coordinate systems, policies, and procedures
Ensure security of data, network access, and backup systems
Act in alignment with user needs and system functionality to contribute to organizational policy
Identify problematic areas and implement strategic solutions in a timely manner
Audit systems and assess their outcomes
Preserve assets, information security, and control structures.
Managed network and system performance, conducting troubleshooting, security patching, and maintenance
Demonstrated familiarity with latest hardware, software and networking technology
Communicated regularly with customers concerning data exchange and technology integration

Capgemini/Volvo

06.2022 - 12.2022

Perform a range of technical configurations and test systems and document work and create reports
Respond to client request and incidents and respond and solve technical problems
Document and reports on work completed to ensure compliance with Company and Customer Procedures
Managing multiple projects simultaneously
Utilize various software, ODBC, Oracle support, and various software support
Run quality checks on products/programs to ensure optimal and efficient performance
Conduct inspections to ensure IT systems and equipment are operational
Operate service now and SCCM to perform imaging and wiping reports to have reports
Overseer maintenance, repair or replacement of computer units or other technological components
Conduct research to identify areas that require improvement and ways to achieve desired outcomes
Maintain inventory using VCC software and conduct weekly audits to maintain accurate records of assets and hardware.
Implemented technical solutions to solve customer issues and increase satisfaction
Collaborated with vendors to locate replacement components and resolve advanced problems
Updated hardware and software platforms by implementing automation and efficiency improvements.

Computacenter Mercedes

03.2022 - 06.2022

Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements
Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements
Document and reports on work completed to ensure compliance with Company and Customer Procedures
Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met
Provide customer service to internal and external customers to ensure consistent experience
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution
Embrace and support Computacenter’s mission and core values
Utilize service now and SCCM and documented reports on core help desk functionality.
Explained complex technology-related issues in understandable terms to customers.
Trained customers to use and maintain equipment to reduce service issues.

Astreya

02.2016 - 02.2019

Remote Work by order tracking, accessories management, managing hardware, and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup - enable over 130,000 staﬀ on a global operation
Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs) Utilize Inventory Data management software to maintain inventory accuracy and workﬂow
Train personnel on current changes of policy and current operating systems
Maintain accountability on weekly audits of inventory, within sheets/excel, and utilize BI and other google analytics systems
Work with clients and customers in a team collaborative eﬀort to fulfill a quota and work needs daily with SAP CRM and ticketing system
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on an ongoing basis
Conducted end-user training and provided technical support on hardware, software, and network issues
Increased overall company performance through improved IT uptime and cost reductions.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.