Jeffrey Pegg
Lenoir,NC
Summary
Proven to excel in fast-paced environments, I leveraged my quick learning ability and customer service expertise at Walgreens Boots Alliance to enhance customer loyalty. Skilled in stock rotation and maintaining inventory accuracy, I significantly reduced out-of-stock incidents, ensuring a seamless shopping experience. My dedication to safety and efficiency consistently drives positive outcomes.
As retail professional, highly organized and efficient in managing stockrooms and ensuring timely shelf restocking. Proven ability to work collaboratively and adapt to changing needs. Reliable team member with strong focus on achieving results and maintaining high standards.
Overview
14
14
years of professional experience
Work History
Overnight Stocker
Walmart
10.2019 - Current
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
- Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
Uber Partner
Independant Contract
03.2017 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Customer Service Representative
Walgreens Boots Alliance
10.2010 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Sought ways to improve processes and services provided.
Education
Associate of Applied Science - Medical Office Administration: Billing And Coding
Caldwell Community College And Technical Institute
Hudson, NC05-2026
Associate of Applied Science - Architectural Technology
Cape Fear Community College
Wilmington, NC05-2010
Skills
- Stocking shelves
- Stock rotation
- Pallet jack operation
- Product restocking
- Shelf organization
- Safety awareness
- Cleaning
- Display organization
- Quick learner
- Customer service
- Dependable and reliable
Timeline
Overnight Stocker
Walmart
10.2019 - Current
Uber Partner
Independant Contract
03.2017 - Current
Customer Service Representative
Walgreens Boots Alliance
10.2010 - 07.2020
Associate of Applied Science - Medical Office Administration: Billing And Coding
Caldwell Community College And Technical Institute
Associate of Applied Science - Architectural Technology
Cape Fear Community College