Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jeffrey Pena

Summary

Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Sales Consultant

Xfinity/Comcast
08.2023 - Current
  • Increased sales and customer satisfaction through personalized servicing.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Answered questions about store policies and addressed customer concerns.
  • Implemented needs-assessment tools to identify demand for services and products.

Retail Sales Associate

MarketSource One Inc.
02.2023 - 08.2023
  • Greeted customers and helped with product questions, selections and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Retail Sales Representative/Key Holder

T-Mobile
03.2022 - 02.2023
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Promoted business' development by building and maintaining relationships with new clients.

Brand Ambassador/Sales Associate

Polo Ralph Lauren
08.2021 - 09.2022
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.

Crew Member/Cashier

Little Caesars Pizza
03.2021 - 08.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Stocked shelves to organize aisles in assigned department.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Prepared products following restaurant, health, and safety standards and procedures.

Cashier

Dunkin' Donuts
01.2021 - 03.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

BBA - Business Administration

Palm Beach State College
Lake Worth, FL
06.2027

High School Diploma -

Royal Palm Beach High School
Royal Palm Beach, FL
05.2022

Skills

  • Product and Service Sales
  • Traffic Calming
  • Retail Knowledge
  • Customer Service and Assistance
  • Sales Contracts
  • Approaching Buyers
  • Meeting Sales Goals
  • Conflict Resolution Techniques
  • Team Cooperation
  • Building Customer Loyalty
  • Goal-Driven

Certification

  • Licensed Realtor - Current

Languages

Spanish
Native or Bilingual

Timeline

Retail Sales Consultant

Xfinity/Comcast
08.2023 - Current

Retail Sales Associate

MarketSource One Inc.
02.2023 - 08.2023

Retail Sales Representative/Key Holder

T-Mobile
03.2022 - 02.2023

Brand Ambassador/Sales Associate

Polo Ralph Lauren
08.2021 - 09.2022

Crew Member/Cashier

Little Caesars Pizza
03.2021 - 08.2021

Cashier

Dunkin' Donuts
01.2021 - 03.2021

BBA - Business Administration

Palm Beach State College

High School Diploma -

Royal Palm Beach High School

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Jeffrey Pena