Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jeffrey Perez

New York City,NY

Summary

Experienced training and project management professional with over 18 years in nonprofit and professional development sectors. Proven ability to lead large-scale training programs, manage diverse stakeholder relationships, and drive operational efficiency. Bilingual, tech-savvy, and passionate about continuous learning and organizational growth.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Education Specialist

American Institute of Chemical Engineers (AIChE)
01.2019 - 01.2025
  • Managed end-to-end logistics and client communications for in-company and on-site training sessions delivered across domestic and international markets.
  • Spearheaded the transition of multiple courses to virtual formats using Zoom, Teams, and WebEx in response to COVID-19 disruptions.
  • Contributed to the budgeting and forecasting processes for the institute’s instructor-led training portfolio.
  • Recruited, onboarded, and directed a network of 40+ contract instructors to support program delivery.
  • Chaired monthly cross-departmental meetings with CCPs to align training goals and enhance client outcomes.

Trainer (Part-Time)

Union Settlement
01.2014 - 01.2020
  • Delivered bilingual computer literacy and Microsoft Office training programs to adult learners, improving their technical proficiency.
  • Designed and facilitated Notary Public certification classes, enabling participants to obtain the necessary credentials.
  • Contributed to the development of grant proposals and other funding submissions as needed to support the organization’s initiatives.

Education Assistant

American Institute of Chemical Engineers (AIChE)
01.2016 - 01.2019
  • Delivered end-to-end customer service for external training clients, handling inquiries from point-of-sale through invoicing.
  • Orchestrated the onboarding process for new instructors and maintained compliance with RCEP and state certification boards.
  • Developed and documented SOPs, training records, and client-facing materials to enhance operational efficiency.
  • Collaborated with the sales team to devise strategies that supported the achievement of $1M+ annual sales targets for training services.

Training Coordinator

American Institute of Chemical Engineers (AIChE)
01.2013 - 01.2016
  • Orchestrated technical training events nationwide, negotiating venues and managing material distribution logistics to support seamless program delivery.
  • Designed and maintained an Access database to track program data, instructor availability, and attendance metrics, improving operational visibility.
  • Partnered with the marketing team to develop targeted training promotions, enhancing customer awareness and engagement.
  • Oversaw vendor payments, client invoicing, and course certificate processing to ensure timely and accurate program administration.

Academic and Membership Associate

Fiscal Management Associates (FMA)
01.2011 - 01.2012
  • Managed the development and delivery of the institute’s training products and services, including assessing training needs and supporting proposal development.
  • Executed quality control systems for all training materials and coordinated the production of instructor guides, participant manuals, and associated handouts.
  • Oversaw the institute’s billing, client communications, and course/program evaluation processes.
  • Maintained the institute’s training database, ensuring easy access to past materials and participant records to support ongoing program delivery.

Director of Technology and SBA Programs

East Harlem Business Capital Corporation
06.2005 - 07.2011
  • Directed the overall technology infrastructure for the organization, ensuring reliable systems and connectivity to support business operations
  • Developed and delivered impactful training curriculum for the Small Business Development Center, equipping participants with practical skills to grow their ventures
  • Secured new funding for the organization through grant writing and successful RFP submissions, demonstrating a keen ability to research opportunities and craft compelling proposals
  • Provided robust one-on-one technical assistance and business counseling to clients.

Education

Degree in Paralegal Studies -

Lehman College, CUNY
Bronx, NY
01.2005

Master of Arts in Corporate Communications -

Baruch College, CUNY
New York, NY
01.2003

Bachelor of Arts in Communications -

SUNY New Paltz
New Paltz, NY
01.2001

Skills

  • Training & Development Strategy, Instructional Delivery (Virtual & In-Person), Continuing Education Compliance (PDH, CEU), Instructor Recruitment & Onboarding, Learning Management & Logistics, Curriculum Implementation & Support, Cross-Functional Project Leadership, Stakeholder & Client Engagement, Budgeting & Revenue Forecasting
  • Platforms: WebEx, Zoom, Teams, Personify, Access
  • English and Spanish (Fluent)

Certification

  • Notary Public
  • NY State Drivers License

Timeline

Education Specialist

American Institute of Chemical Engineers (AIChE)
01.2019 - 01.2025

Education Assistant

American Institute of Chemical Engineers (AIChE)
01.2016 - 01.2019

Trainer (Part-Time)

Union Settlement
01.2014 - 01.2020

Training Coordinator

American Institute of Chemical Engineers (AIChE)
01.2013 - 01.2016

Academic and Membership Associate

Fiscal Management Associates (FMA)
01.2011 - 01.2012

Director of Technology and SBA Programs

East Harlem Business Capital Corporation
06.2005 - 07.2011

Degree in Paralegal Studies -

Lehman College, CUNY

Master of Arts in Corporate Communications -

Baruch College, CUNY

Bachelor of Arts in Communications -

SUNY New Paltz

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Jeffrey Perez