Jeffrey P. Franklin
Champaign
Summary
Professional with strong experience in logistics and delivery operations. Proven ability to handle multiple tasks efficiently, ensuring timely and accurate deliveries. Strong focus on teamwork and adaptability, consistently meeting changing requirements. Reliable communicator with expertise in inventory management, route planning, and customer service.
Experienced Distribution Clerk with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Delivery Clerk
University of Illinois
01.2018 - Current
- My responsibilities include receiving and delivering packages, setting up for events, receiving and delivering laundry to restock the hospital
- Assisted warehouse staff with order preparation, packaging materials handling, and loading/unloading trucks for efficient delivery operations.
- Boosted overall operational success by consistently meeting or exceeding performance metrics related to delivery speed, accuracy, and customer satisfaction ratings.
- Enhanced customer satisfaction through timely and accurate deliveries, ensuring proper handling of packages.
- Managed time effectively by prioritizing tasks based on urgency, distance, and customer expectations for prompt deliveries.
- Adapted quickly to new technology updates within the company''s dispatch system, enabling real-time tracking and communication for improved delivery coordination.
- Contributed to a positive work environment by fostering teamwork and open communication among colleagues and supervisors.
- Developed strong relationships with clients by providing exceptional customer service during deliveries and addressing any concerns or issues promptly.
- Improved delivery efficiency by optimizing route planning.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Conducted research to address shipping errors and packaging mistakes.
Janitor
ESS
01.2022 - 01.2023
- My responsibilities included cleaning the Farnsworth Engineering building
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
Parts Manager
Sportland Motorsports
01.1998 - 01.2018
- My responsibilities included ordering, stocking and receiving parts and merchandise
- I worked at the parts counter to order and look up parts
- I managed two employees on a daily basis
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Ordered parts for customers, repair shops and service department.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
Warehouse Manager
Asgrow Seed Company
01.1992 - 01.1998
- My responsibilities included warehouse inventory specialist, shipping and receiving
- I managed six employees on a daily basis
Education
Parkland College
Champaign, ILHigh School -
Farmer City- Mansfield High School
Skills
- Basic computer knowledge
- Employee management
- Self-motivated
- Hard worker
- Efficient
- Honest
- Organized
- Route planning
- Delivery tracking
- Time management
- Attention to detail
- Punctual and reliable
- Shipping and receiving
- Effective communication
- Certified forklift driver
- Heavy lifting
- Organization and prioritization
- Task prioritization
Certification
- Forklift Safety and Inspector Certification - University of Illinois .
Timeline
Janitor
ESS
01.2022 - 01.2023
Delivery Clerk
University of Illinois
01.2018 - Current
Parts Manager
Sportland Motorsports
01.1998 - 01.2018
Warehouse Manager
Asgrow Seed Company
01.1992 - 01.1998
Parkland College
High School -
Farmer City- Mansfield High School
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