Jeffrey Philpot

• Leadership & Team Management: Directed team leaders and hourly team members, fostering a guest-first culture through coaching, performance management, and accountability. Recruited, trained, and developed talent to align with business goals.
• Operational Excellence: Managed store operations, including inbound/outbound logistics, inventory accuracy, replenishment, and promotional execution. Ensured product availability, accurate pricing, and a clean sales floor for an optimal guest experience.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Food Safety & Compliance: Led food safety standards, ensuring freshness, quality, and compliance with safety protocols. Trained teams on food safety routines and cleaning practices.
• Strategic Planning: Analyzed sales trends, inventory needs, and competitor insights to develop department-specific strategies and achieve sales goals. Planned and executed workload priorities, ensuring smooth operational transitions.
• Guest Experience: Built a guest-obsessed culture by prioritizing service, addressing guest feedback, and maintaining a welcoming environment. Managed fulfillment operations to deliver accurate and efficient orders.
• Business Acumen: Leveraged financial, quantitative, and problem-solving skills to drive profitability and efficiency. Adapted to evolving technology and market trends to meet organizational objectives.
• Safety & Ethical Standards: Promoted a culture of safety, compliance, and inclusivity. Led safe and secure operations while proactively addressing risks and maintaining ethical standards.

• Asset Maintenance & Repair: Conducted proactive and reactive repairs, ensured asset functionality, and maintained brand standards with guidance from PMBP.
• Workload Prioritization: Used technology to organize daily work orders and collaborated on projects impacting asset maintenance and store processes.
• Vendor & Team Coordination: Ensured vendor accountability for repairs, evaluated vendor performance, and trained team members on asset care and maintenance standards.
• Special Projects: Supported remodels, special projects, and asset strategies in partnership with store teams and field leaders.
• Safety & Compliance: Followed all safety protocols, including PPE use, Lock Out/Tag Out, and Arc Flash procedures, to maintain a safe work environment.
• Team Development: Assisted with onboarding and training of new team members, evaluated PM candidates, and closed skill gaps through coaching and learning initiatives.
• Cost Optimization: Identified and shared solutions to reduce vendor costs and improve efficiency.
• Emergency Management: Supported emergency response efforts alongside store and field leaders as needed.
• Guest-Centric Focus: Provided services and maintenance that enhanced the guest shopping experience while upholding diversity, equity, and inclusion principles.

Key Skills: Asset maintenance, team training, vendor management, safety compliance, project execution, problem-solving, and guest service.

Asset Protection Manager (Unit)

• Supervised Asset Protection teams, including recruitment, development, performance management, and budgeting.
• Executed company shrink reduction strategies to minimize loss and enhance profitability.
• Acted as the owner of building safety and security, leading emergency preparedness and managing safety incidents.
• Partnered with cross-functional store leaders to address shrink-impacting issues and align with company values.
• Utilized data-driven insights to identify trends, mitigate risks, and address internal and external theft.
• Directed investigations, audits, shortage reduction programs, and awareness initiatives to safeguard company assets.
• Ensured proper reporting and documentation of Asset Protection incidents and cases.

• Fostered a safety-first culture by implementing safe work practices, delivering training, and recognizing safe behaviors for employees, subcontractors, and suppliers.
• Managed a team of technicians, vendors, and suppliers across multiple locations to maintain and repair facility systems and equipment.
• Built strong relationships with site leads, regional leadership, and business partners to ensure trust and effective delivery of facility management (FM) services.
• Oversaw subcontractor and supplier performance, ensuring compliance with contracts and expectations for service delivery.
• Developed and executed preventive maintenance schedules (PM) and standard operating procedures (SOPs) for critical and non-critical equipment.
• Responded to emergency calls and coordinated FM activities with site occupants and property management to meet company and customer needs.
• Leveraged technical expertise in HVAC, vertical transportation, security systems, fire alarms, and other building elements to support operations.
• Drove operational goals, including supporting store sales volume and fulfillment delivery accuracy and timeliness.

• I conducted and led investigative efforts for a single location resulting in the successful arrest and prosecution of over 100 cases of theft and misuse of company funds
• In addition, I led the Facilities/Maintenance Unit for new store launch, upgrades, and daily operations which resulted in multiple awards for program activity and cost savings of over $25,000 for the rated year while managing a $400,000 budget

• Provided administrative leadership for all police department functions, operations, and personnel through effective supervision and policy formulation.
• Directed departmental policies, regulations, and activities, including preparing proposals for City Manager consideration.
• Oversaw staff selection, training, assignments, and disciplinary actions to maintain a highly effective workforce.
• Managed budget development, monitored expenditures, and implemented short- and long-term plans to enhance departmental services.
• Developed and directed in-service training programs to improve efficiency and prepare staff for career advancement.
• Resolved escalated citizen complaints and coordinated departmental efforts with other City departments and law enforcement agencies.
• Represented the department as the primary authority on law enforcement matters, speaking at public events and engaging with community groups.

• Served as Chief Administrative and Executive Officer, ensuring the enforcement of all laws and City ordinances.
• Directed efficient administration of City Government, reporting directly to the City Council and providing recommendations on municipal policies and initiatives.
• Oversaw operations of multiple City departments, including Public Safety, Public Works, Development Services, Parks and Leisure, Finance, Human Resources, and Emergency Management.
• Appointed City employees directly or through subordinates and managed the activities of all staff across various departments.
• Prepared and managed the annual City budget, ensuring efficient allocation and administration of resources.
• Participated in City Council meetings, contributing to discussions and providing updates on City operations and projects.
• Maintained administrative control and accountability for City functions, ensuring compliance with all applicable laws and ordinances.

• Strategic Leadership: Developed and executed strategic plans, aligning operations with organizational mission and long-term goals.
• Board Relations: Maintained collaboration with the board of directors, presenting operational updates and financial reports while seeking guidance on strategic decisions.
• Staff Management: Recruited, trained, and led a high-performing team, fostering a positive and productive work environment.
• Program Oversight: Directed the planning, implementation, and evaluation of programs and services to ensure alignment with mission and achievement of outcomes.
• Fundraising and Development: Led fundraising initiatives, cultivating donor relationships, and implementing strategies to secure organizational funding.
• Financial Management: Managed budgets, monitored financial health, and ensured compliance with financial regulations and reporting standards.
• Community Engagement: Built relationships with stakeholders, community partners, and advocates to enhance mission awareness and support.
• Advocacy and Public Relations: Represented the organization publicly, spearheaded advocacy efforts, and managed public relations to uphold a positive reputation.
• Compliance and Legal Oversight: Ensured adherence to all relevant laws, regulations, and reporting requirements.