Jeffrey P

TBD and still employed (Sept 30-Nov. 10, 2023). Looking for new contract with Accenture at this time.

• Monitored user-generated content on social media platforms to ensure compliance with community guidelines and policies
• Provided feedback and suggestions with the process and workflows in different platforms
• Provided quality assurance and improved machine classifiers to ensure the workflow objectives have been met
• Provided policy expertise to content reviewers and help address and alleviate potential gray areas
• Performed shadow sessions to help new workers become familiar with the content & apply policies to label jobs correctly.
• Demonstrated attention to detail, problem solving skills and ability to work collaboratively in a fast pace environment
• Achieved 100% in performance quality and high ticket closer for the last two years

• Participated in projects dealing with improving machine classifier by data annotating or labeling images, videos, comments and post
• Monitored multiple digital channels to identify offensive, inappropriate and illegal content, actively removing or addressing accordingly
• Enforced content policies by appropriate actions such as content removal, warnings, and account suspensions as necessary
• Identified emerging trends in problematic content and contributed to the refinement of moderation guidelines and procedures
• Dedicated to quality, and problem-solving skills to continuously deliver continuous value to different platforms
• Escalated severe or sensitive photos and videos to appropriate guidelines with certain teams and reported to NCMEC as per policy guidelines, while maintaining user privacy and confidentiality

• Supported CRAs within in-house coordination activities
• Familiarized with GCPs, ICH guidelines and FDA regulations
• Demonstrate proficiency in preparing client reports/ updates without errors and sending them out within define schedule
• Successfully coordinate and collaborate with other CTAs workload (when applicable)
• Proficient in processing documentations online (logs / forms, etc) and perform administrative duties
• Flexible to take up add-on responsibilities and delivery satisfactorily all tasks assigned