Jeffrey Pope
Henrico,VA
Summary
Proactive and meticulous Manager with over 28 years of experience in the Green Industry. Proficiencies in inventory control, routing, staff training, development, and expense control. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and efficiencies to better deliver a positive customer experience for internal as well as external customers.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Service Manager
Trugreen LLC
02.2017 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented strategies to increase customer service satisfaction ratings.
- Established team priorities, maintained schedules and monitored performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Service Manager
Scott's Lawn Service
10.2010 - 01.2017
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Monitored service staff performance and provided feedback for improvement.
- Negotiated with vendors to secure best prices for parts and supplies.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Service Manager
Orkin Pest Control
10.2005 - 10.2010
- Met with customers to discuss service needs and develop effective and practical solutions.
- Resolved customer complaints in professional and timely manner.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Field Service Manager
TruGreen Chemlawn
10.1996 - 01.2005
- Led team of up to 12 service technicians in field activities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Developed detailed plans based on broad guidance and direction.
Specialist
US Army
06.1989 - 06.1995
- Managed 2 Direct Reports.
- Maintained and Serviced a M113 Field Ambulance
- Responsible for responding to and handling real world emergencies and injuries during training exercises
Education
High School Diploma -
JP Taravella High School
Coral Springs, FL06-1989
Skills
- Staff training and development
- Technical support
- Supply ordering
- Data management
- Service order flow
- Goal setting
- Problem-solving
- KPI monitoring
- Team leadership
- Performance evaluations
- Regulatory compliance
- Schedule management
- Service quality management
- Routing & Planning
Certification
Certified Commercial Applicator for the State of Virginia with active categories 3A/3B/7A/7B/8/6.
Timeline
Service Manager
Trugreen LLC
02.2017 - Current
Service Manager
Scott's Lawn Service
10.2010 - 01.2017
Service Manager
Orkin Pest Control
10.2005 - 10.2010
Field Service Manager
TruGreen Chemlawn
10.1996 - 01.2005
Specialist
US Army
06.1989 - 06.1995
Certified Commercial Applicator for the State of Virginia with active categories 3A/3B/7A/7B/8/6.
High School Diploma -
JP Taravella High School
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