Jeffrey Pratt
Albion,MI
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Highly motivated professional with 5 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
5
5
years of professional experience
Work History
Owner
Prime Property Solutions
Marshall, MI
05.2022 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained schedule of class assignments to meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
Manager
Shalimed Inc.
Battle Creek, MI
03.2021 - Current
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Recruited and trained new employees to meet job requirements.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Initiated new projects that resulted in increased productivity across all departments.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured compliance with all applicable laws, regulations, industry standards.
Forman
Association Maintainece Corp.
Chelsea, MI
05.2019 - 05.2022
- Checked project details to verify job site materials and equipment.
- Prepared and planned worksites to help jobs run smoothly.
- Trained new employees in safety regulations, operational procedures, and company policies.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Negotiated contracts with vendors for materials needed at construction sites.
- Kept production team moving forward for progress in daily site operations.
- Viewed and checked job equipment to determine maintenance requirements.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Coordinated with other departments to ensure project deadlines were met.
- Communicated with employees to demonstrate high standards and mitigate issues.
Education
GED -
Delta Community College
Saginaw, MISkills
- Business Management
- Relationship Building
- Negotiation
- Verbal and Written Communication
Timeline
Owner
Prime Property Solutions
05.2022 - Current
Manager
Shalimed Inc.
03.2021 - Current
Forman
Association Maintainece Corp.
05.2019 - 05.2022
GED -
Delta Community College
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