Jeffrey Prugar
Independence
Summary
Dynamic Repair Technician and Strategic Account Manager at Carolinas Medical Repair, skilled in equipment inspection, repair, and customer service. Achieved high customer satisfaction through efficient repairs and proactive maintenance, reducing our customers downtime. Proven ability to collaborate with people and manage inventory effectively, ensuring optimal operational performance and quality service delivery.
Experienced with diagnosing and repairing variety of equipment. Utilizes technical skills to ensure timely and efficient repairs. Knowledge of troubleshooting methods and preventive maintenance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Repair Technician/Strategic Account Manager
Carolinas Medical Repair
10.2014 - 03.2025
- Maintained inventory of repair supplies and ordered parts for our company as well as our customers.
- Maintained detailed customer records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Inspected and tested, repaired and refurbished products for proper operation.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Collaborated with team members to complete complex repairs and improve overall service quality.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reduced device downtime with regular maintenance and preventative measures.
- Enhanced customer satisfaction by providing timely and efficient repair services.
Owner/Operator
Lawncare and Snowplow Business
04.2010 - 09.2014
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
Education
Bachelor in Business Administration - Marketing / Professional Sales Major
University of Toledo
Toledo, OH05-2006
Skills
- Customer service
- Teamwork and collaboration
- Inventory management
- Equipment inspection
- Problem-solving
- Time management
- Mechanical skills
- Safety requirements
- Equipment Repair
Timeline
Repair Technician/Strategic Account Manager
Carolinas Medical Repair
10.2014 - 03.2025
Owner/Operator
Lawncare and Snowplow Business
04.2010 - 09.2014
Bachelor in Business Administration - Marketing / Professional Sales Major
University of Toledo
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