Jeffrey Pullins
Vancouver,WA
Summary
Dependable customer service associate with expertise in providing a safe, clean
working environment for employees and guests in fast paced settings. Team minded
and professional, skilled in team management and store upkeep. Looking to gain
retail experience to add to customer service skills
Overview
8
8
years of professional experience
Work History
Area Manager
Environment Control
08.2023 - 11.2023
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Conducted inspections to evaluate performance, develop targeted improvements, and implement changes..
- Resolved conflicts promptly to promote positive environment for customers.
- Helped to clean facilities and filled in as a cleaner when needed
Fulfillment Expert
Target
10.2022 - 08.2023
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Selected and filled orders from stock to fulfill customer requirements.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Picked and packed order items.
- Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Line Cook/Prep Cook/Dishwasher
Twigs Bistro
08.2019 - 01.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Assisted in developing new menu items to reflect restaurant's style and standards.
Banquet Cook
Skamania Lodge
08.2015 - 06.2019
- Grilled, roasted, baked and performed other cooking techniques to produce high volume meals.
- Chopped vegetables, butchered meat and prepared sauces in advance to serve guests promptly and efficiently.
- Dated and rotated food containers, safely stored perishables and maintained sanitary work environment to maximize food safety.
- Practiced safe work habits to avoid possible injury to self or other employees.
- Ordered food and supplies used to prepare meals for up to 2,000 people.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Planned menus for different events, seasons and customer requests.
- Provided guest satisfaction by serving at various stations and answering any questions
Education
No Degree - Theological Studies
Concordia University Irvine
Irvine, CAAssociate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Art - Portland
Portland, OR05.2016
Skills
- Relationship Building and Management
- Controlling Costs
- Business Development and Planning
- Order Management
- Operations Management
- Staff Training
- Staff Development
- Quality Assurance
- Cross-Functional Collaboration
- Customer Relationship Management
- Vendor Management
- Staff Management
- Territory Management
- Facility Inspections
- Sales Expertise
- Inventory Control
Volunteer Work
Good Shepherd Lutheran Church Vancouver, WA
• Provides music on Sundays as part of the worship band
• Frequently volunteer for events (cooking for mission trips, Christmas
caroling, recording of live music for church services)
• Directs the handbell choir
Timeline
Area Manager
Environment Control
08.2023 - 11.2023
Fulfillment Expert
Target
10.2022 - 08.2023
Line Cook/Prep Cook/Dishwasher
Twigs Bistro
08.2019 - 01.2021
Banquet Cook
Skamania Lodge
08.2015 - 06.2019
No Degree - Theological Studies
Concordia University Irvine
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Art - Portland
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