Jeffrey Purcell
Jacksonville Beach
Summary
Dynamic operations manager with a proven track record at Multiband LLC, enhancing customer satisfaction through exceptional service and efficient processes. Skilled in business planning and employee scheduling, I successfully led teams to exceed performance goals while fostering a culture of accountability and recognition.
Overview
14
14
years of professional experience
Work History
Owner Operator
Purcell Home Improvement LLC
06.2017 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Manager's Assistant
Multiband
01.2011 - 05.2017
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Education
Associate of Applied Science - Clinical Psychology
City Colleges of Chicago
Whitehouse, NJ07-1988
Associate of Science - Applied Psychology
Boston College
Chestnut Hill, MA03-1988
High School Diploma -
Lloyd Memorial High School
Erlanger, KY06-1986
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Employee Scheduling
Timeline
Owner Operator
Purcell Home Improvement LLC
06.2017 - Current
Manager's Assistant
Multiband
01.2011 - 05.2017
Associate of Applied Science - Clinical Psychology
City Colleges of Chicago
Associate of Science - Applied Psychology
Boston College
High School Diploma -
Lloyd Memorial High School
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