JEFFREY QUARTERMAN
Lilburn,United States
Summary
Personable HR Specialist with solid background in talent acquisition, employee relations, benefit enrollment, onboarding and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures. Ready to leverage training and experience to take on new professional challenges
Overview
4
4
years of professional experience
Work History
HR Administrator/Onboarding Specialist
Ashton Woods Homes
05.2023 - 07.2024
- Coordinated all pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Administered full-cycle recruitment process, including job postings, resume screening, scheduling interviews, and conducting background checks
- Conducted 25+ training sessions for 500+ employees, improving overall employee satisfaction scores by 50%.
- Developed and executed an employee feedback system, leading to a 40% improvement in employee engagement scores.
- Assisted in payroll preparation and addressed any payroll-related inquiries from employees
- Updated HR database with new employee information, changes in benefits, and other details.
- Supported HR projects and initiatives, such as employee engagement surveys and performance evaluation processes
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Managed Workers Comp & FMLA leave requests, balancing employee needs with organizational requirements for productivity.
- Prepared HR documents, such as employment contracts and termination letters, ensuring accuracy and compliance with company policies
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
HR Specialist
Construction Resources
08.2021 - 05.2023
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management
- Conducted workplace compliance training to reduce liability risk and operate effectively
- Serve as plan administrator for all employee benefits, including health, life and disability insurance, 401(K) plans, flexible spending accounts and voluntary benefits
- Verify that benefit invoices are accurate and submitted for payment before due date
- Deliver excellent employee experience to more than 1,000 global employees through broad ranges of HR functions including new hire orientations, benefits/401(K) enrollment, HRIS administration, compliance training, personnel file management, and HR policy development
- Fielded employee inquiries related to open enrollment, health insurance, pension plans, vacation, sick leave and employee assistance
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefit policies
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
Business Services Manager
Ardent Residential
10.2020 - 08.2021
- Led a team of 15 professionals in providing top-notch business services to clients, resulting in a 25% increase in customer satisfaction
- Implemented process improvements that reduced operational costs by 15% and increased efficiency by 20%
- Developed and executed strategic plans to expand service offerings, contributing to a 30% increase in revenue over 10 months
- Managed client relationships, ensuring timely and effective communication and resolution of issues
- Conducted regular performance reviews and training sessions to enhance team skills and productivity
- Oversaw daily operations, including budgeting, resource allocation, and staff management for a small HOA management firm
- Streamlined workflows and introduced new technologies, leading to a 20% improvement in service delivery times
- Coordinated with cross-functional teams to launch new service initiatives, resulting in a 15% growth in client base
- Analyzed operational data to identify trends and opportunities for improvement, implementing actionable solutions
- Fostered a culture of continuous improvement and professional development within the team.
Education
Bachelor of Arts - Economics
Georgia State University
Atlanta, GA06.2020
Associate of Arts - Health Sciences
Georgia State University
Atlanta, GA05.2017
Skills
- Effective Time Management
- Adaptability
- Customer Service
- Communication Skills
- Leadership
- Employee Relations
- Employee Recruitment & Retention
- Human Resources Information Systems
Personal Information
Title: HR Professional
Timeline
HR Administrator/Onboarding Specialist
Ashton Woods Homes
05.2023 - 07.2024
HR Specialist
Construction Resources
08.2021 - 05.2023
Business Services Manager
Ardent Residential
10.2020 - 08.2021
Bachelor of Arts - Economics
Georgia State University
Associate of Arts - Health Sciences
Georgia State University
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