Jeffrey Querubin
Stockton,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Multi-awarded banker based on the awards received on his previous work. Empowered his personnel to be achievers and goal oriented.
Overview
21
21
years of professional experience
Work History
Area Head /Senior Assistant Vice President
Philippine National Bank
Vigan City, Philippines
01.2018 - 08.2023
- Developed and implemented strategies to improve customer satisfaction levels.
- Provided leadership and guidance to team members in order to meet organizational objectives.
- Ensured compliance with regulatory standards for all operations.
- Conducted financial analysis of key business metrics, identified trends, and provided recommendations for improvement.
- Responsible for th overall management and achievement of the Area's Business Plan and Target.
- Established performance goals for staff, monitored progress, and conducted regular performance reviews.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Branch Head /Senior Manager
Philippine National Bank
Vigan City / Laoag City, Philippines
01.2017 - 12.2017
- Managed day-to-day operations of the branch, including staff scheduling and customer service.
- Ensured compliance with bank regulations and policies.
- Developed strategies to increase branch profitability, decrease costs, and improve customer satisfaction.
- Provided leadership, coaching, and mentoring to team members.
- Monitored sales performance against goals and implemented corrective action when necessary.
- Participated in community events to raise awareness of the bank's services and products.
Cluster Sale Head /Senior Assistant Manager
Metropolitan Bank and Trust Company
Laoag City, Ilocos Norte, Philippines
08.2014 - 05.2015
- Developed and implemented strategies to improve customer satisfaction levels.
- Provided leadership and guidance to team members in order to meet organizational objectives.
- Ensured compliance with regulatory standards for all operations.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Conducted financial analysis of key business metrics, identified trends, and provided recommendations for improvement.
Branc Head /Assistant Manager
Metropolitan Bank and Trust Company
Vigan City , Philippines
01.2012 - 08.2014
- Directed the daily operations of a retail store to ensure customer satisfaction and efficient utilization of resources.
- Developed and implemented strategies to increase sales and improve customer service standards.
- Trained, coached, and supervised staff members on customer service techniques, product knowledge, and operational procedures.
- Performed daily opening and closing duties such as counting cash drawers and verifying deposits.
- Formulates and implements business and client development strategies.
Branch Operations Officer /Junior Assistant Manager
Metropolitan Bank and Trust Company
Vigan City And San Nicolas Ilocos Norte, Philippines
08.2008 - 12.2011
- Provided training to new employees on company policies and procedures.
- Organized special events such as seminars or workshops related to banking services.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Responsible for direct supervision of branch operations. Assist the Branch Head in ensuring branch operations efficiency and quality service.
Customer Service Representative
Metropolitan Bank and Trust Company
Vigan City, Philippines
08.2002 - 08.2008
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product and service selection.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Responsible on Inward remittances of OFWs, accepts sales and purchases of local and foreign demand draft.
- Responsible on outward and inward local and regional checks for clearing.
Education
Management Development Program - Leadership, Management, Business
Asian Institute of Management
Makati City, Philippines 11.2019
MBA - Business Administration
University of Northern Philippines
Vigan City, Philippines03.2007
Bachelor of Science - Accounting
University of Northern Philippines
Vigan City, Philippines03.2001
Skills
- Reporting Management
- Report Writing
- Recordkeeping Skills
- Administrative Management
- Managing Performance
- Systems Thinking
- Coaching and Mentoring
- Leading
- Team Player
- Managing Change
- Strategic Thinking
- Quality Orientation
- Commitment to quality and service
Accomplishments
- Awarded as Area Head of the Year In Philippine National Bank on 2018 (first year As Area Head)
- All branches under his Area passed the scorecard consistently from 2018 to 2023. He turn around the performance of the Area from Needs Improvement to Outstanding Rating on his term as Area Head.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Area Head /Senior Assistant Vice President
Philippine National Bank
01.2018 - 08.2023
Branch Head /Senior Manager
Philippine National Bank
01.2017 - 12.2017
Cluster Sale Head /Senior Assistant Manager
Metropolitan Bank and Trust Company
08.2014 - 05.2015
Branc Head /Assistant Manager
Metropolitan Bank and Trust Company
01.2012 - 08.2014
Branch Operations Officer /Junior Assistant Manager
Metropolitan Bank and Trust Company
08.2008 - 12.2011
Customer Service Representative
Metropolitan Bank and Trust Company
08.2002 - 08.2008
Management Development Program - Leadership, Management, Business
Asian Institute of Management
MBA - Business Administration
University of Northern Philippines
Bachelor of Science - Accounting
University of Northern Philippines
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