Jeffrey Ramsey
Tulsa,OK
Summary
Dynamic leader with a proven track record at Beckert & Associates, enhancing customer satisfaction and reducing operational costs through effective problem-solving and staff management. Skilled in operations management and excellent communication, adept at resolving conflicts and improving team performance. Demonstrates adaptability and a results-driven approach, ensuring high-quality service delivery and efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
Law Firm Manager
Beckert & Associates
07.2017 - 12.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Get case files ready and prepare for upcoming court appearance's, and going to court and assisting in the cases on the docket for the day.
Crew Leader
Collins Construction and Remodeling
09.2016 - 07.2017
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Crew Leader
Barbee's Heating And Air Conditioning
01.2015 - 08.2016
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Education
Surgical Technology - Surgery
Community Care College
Tulsa, OK05.2011
Caney Valley High School
Ramona, OK05.2001
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Project Management
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Positive Attitude
- Problem Resolution
- Adaptability and Flexibility
- Attention to Detail
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Hiring and Training
- Managing Operations and Efficiency
- Staff Training
- Professional and Courteous
Timeline
Law Firm Manager
Beckert & Associates
07.2017 - 12.2023
Crew Leader
Collins Construction and Remodeling
09.2016 - 07.2017
Crew Leader
Barbee's Heating And Air Conditioning
01.2015 - 08.2016
Surgical Technology - Surgery
Community Care College
Caney Valley High School
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