Jeffrey Randall
Lawrence,KS
Summary
Dynamic customer service professional with extensive experience at G.E.H.A., excelling in complaint handling and first call resolution. Proven track record in mentoring teams and enhancing service quality, while developing effective training materials. Adept at fostering collaboration across departments to improve customer satisfaction and streamline operations.
Experienced with managing high-stakes customer interactions and resolving issues efficiently. Utilizes communication and interpersonal skills to build strong customer relationships. Track record of implementing effective solutions and maintaining client satisfaction.
Overview
8
8
years of professional experience
Work History
Sr Customer Care Rep/Stretch Support Lead
G.E.H.A.
Lee's Summit, MO
09.2020 - 12.2024
- Facilitated resolution of customer inquiries, ensuring prompt and effective solutions.
- Mentored junior representatives, enhancing team performance and service quality.
- Developed training materials for onboarding new staff, improving knowledge retention.
- Collaborated with cross-functional teams to streamline communication and service delivery.
General Clerk I
PAE/USCIS
Lee's Summit, MO
01.2017 - 02.2021
- Processed and organized documents to ensure efficient workflow and prompt access to information.
- Maintained accurate records using data entry software for effective tracking of transactions.
- Assisted in inventory management, ensuring timely restocking and availability of office supplies.
- Collaborated with team members to improve filing systems, enhancing overall organization efficiency.
Education
No Degree - General Studies
Longview Community College
Lee's Summit, MOHigh School Diploma -
Grandview Senior High School
Grandview, MOSkills
- Team motivation
- Exceptional communication
- Call center experience
- Coaching and mentoring
- Complaint handling
- Customer satisfaction measurement
- Customer service
- Inbound customer service
- Adaptability and flexibility
- First call resolution
- Phone etiquette
- Issue escalation
Accomplishments
Received numerous commendations from both the customer/client and my supervisor/management teams for providing outstanding Customer Care and communication.
Received promotions in title several times in a fairly short period of time.
Received the opportunity to assist in the training and peer-coaching of New Hires.
Timeline
Sr Customer Care Rep/Stretch Support Lead
G.E.H.A.
09.2020 - 12.2024
General Clerk I
PAE/USCIS
01.2017 - 02.2021
No Degree - General Studies
Longview Community College
High School Diploma -
Grandview Senior High School
Commendations
In a fairly short amount of time I received numerous commendations from customers and providers for my attention to detail, professionalism, conflict resolutions and outstanding customer service.
Received promotions in title several times in a fairly short amount of time which included a pay raise incentive as well.
Received the opportunity to train and peer-coach the New Hires to help them begin their new career on a successful journey.