Jeffrey Ray
Spanish Fort,AL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position within the organization. Ready to help team achieve company goals.
Driven by a results-focused approach, I leveraged my expertise in order process management and exceptional interpersonal skills at Equity Valuation Partners to enhance client satisfaction and streamline operations. My background includes leading teams at Lowe's to improve customer service outcomes and negotiating high-value contracts as a Licensed Independent Yacht Broker, demonstrating a proven track record in achieving operational excellence and building lasting relationships.
Overview
20
20
years of professional experience
Work History
Order Management Specialist
Equity Valuation Partners
01.2021 - Current
- Enhanced revenue generation by effectively supporting Client Lenders through efficient order management and ensuring satisfaction of Clients, Customers, and Vendors.
- Reviewed 400+ orders daily for accuracy, errors and omissions to minimize incorrect Appraisal orders and Vendor assignments.
- Built enduring partnerships with key clients through the delivery of exceptional service, leading to long-term collaborations and highly satisfied clients.
- Effectively reduced order errors by incorporating advanced data analysis techniques in the selection and engagement of appraisers.
- Managed a high volume of inbound/outbound calls with lender clients and appraiser partners to schedule appraisals and provide status updates during assignments.
- Ensured proactive communication and milestone management of assigned pipeline files on a daily basis.
- Managed individual dashboard to meet time parameters and key performance indicators for addressing all work.
Customer Service Manager
Lowe's
06.2012 - 11.2020
- Addressed and resolved customer concerns to enhance satisfaction and foster loyalty.
- Took ownership of customer issues and saw them through to resolution.
- Managed a team of 10+ customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Implemented effective solutions to proactively address and minimize customer complaints.
- Enhanced team performance by providing ongoing training and guidance on result-driven strategies and customer service techniques.
- Directed the supervision of employees and evaluated their performances to establish training requirements and devise precise action plans for enhancing Customer Service.
- Skillfully managed complex customer issues by leveraging internal resources to implement optimal solutions.
- Achieved streamlined client communication by consistently documenting interactions, ensuring easy access when needed for follow-ups or escalations.
Florida Licensed Independent Yacht Broker
Sea Ray Yacht Brokers
04.2004 - 11.2019
- Cultivated lasting client relationships by consistently communicating, providing portfolio updates, and earning their trust.
- Demonstrated excellent customer service skills through prompt and professional resolution of client concerns and inquiries.
- Maximized client value through skillful negotiation in both buying and selling scenarios.
- Answered inquiries and provided information to Clients, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support in a timely manner.
- Established a trustworthy reputation for ethical conduct, fostering positive connections with both clients and colleagues.
- Maintained relationships and provided thorough support and guidance to clients in collaborative environment.
- Consistently delivered exceptional client service and maintained a reputation for transparent communication, enhancing the overall brokerage image.
- Maintained awareness of industry trends, delivering accurate information to clients for informed decision-making.
Education
No Degree - Business Administration And Management
University of Georgia
Athens, GASkills
- Order process management
- Customer Service
- Documentation And Reporting
- Dependable and Responsible
- Issue Resolution
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Organizational Skills
- Effective Communication
- Decision-Making
- Relationship Building
- Phone and Email Etiquette
- Team building
- Task Prioritization
- MS Office
- Contract Negotiation
- Contract Preparation
- MS Excel
- Invoicing and Billing
- Forecasting abilities
Timeline
Order Management Specialist
Equity Valuation Partners
01.2021 - Current
Customer Service Manager
Lowe's
06.2012 - 11.2020
Florida Licensed Independent Yacht Broker
Sea Ray Yacht Brokers
04.2004 - 11.2019
No Degree - Business Administration And Management
University of Georgia
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