Jeffrey Reed
Owosso,MI
Summary
Friendly sales agent with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays.
Overview
41
41
years of professional experience
Work History
Sales Agent
Haviland Drainage Products Co.
02.2012 - 06.2024
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Explained features and advantages of [Type] products or services to promote sales.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Increased sales and customer satisfaction through personalized servicing.
Salesman
Crop Production Services
02.2002 - 02.2012
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Developed, maintained and utilized diverse client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Sales associate /Assistant Retail Sales Manager
Anderson Fertilizer Services
08.1983 - 02.2002
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Trained and developed new employees for ease of transition into team.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
Education
No Degree - Diesel Mechanics
Lansing Community College
Lansing, MISkills
- Product Demonstrations
- Upselling strategies
- Building rapport
- Trade show representation
- Cold-calling
- Industry Expertise
- Brand Awareness
- Client Relations
Timeline
Sales Agent
Haviland Drainage Products Co.
02.2012 - 06.2024
Salesman
Crop Production Services
02.2002 - 02.2012
Sales associate /Assistant Retail Sales Manager
Anderson Fertilizer Services
08.1983 - 02.2002
No Degree - Diesel Mechanics
Lansing Community College
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