Jeffrey Reeves

Field Tech 5

Charter Spectrum

Asheville, North Carolina

10.2013 - 09.2021

Installed and maintained cable and internet services for residential customers.
Diagnosed and resolved technical issues with telecommunications equipment.
Operated diagnostic tools to troubleshoot network connectivity problems.
Collaborated with team members to improve installation processes.
Provided exceptional customer service during field visits and service calls.
Educated customers on product usage and service options available.
Followed safety protocols while working in diverse environments and conditions.
Drove company vehicles to and from customer locations to perform field maintenance.
Communicated regularly with management regarding progress made on assigned projects or tasks.
Serviced and repaired designated equipment to meet company standards and specifications.
Resolved customer inquiries promptly while providing excellent customer service at all times.
Utilized handheld device to update work order status.
Applied company safety policies consistently when performing daily tasks.
Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.
Met and exceeded customer demands through responsive and accurate on-site maintenance.
Verified system functionality by testing equipment and connections, identifying and correcting problems.
Created detailed reports documenting all work performed onsite including labor, materials and expenses incurred during service calls.
Developed strategies for resolving complex technical issues encountered in the field.
Trained staff members on proper use of equipment, processes and procedures.
Traveled to field locations to evaluate equipment and performance.
Educated customers about company's products and services to present service upgrade opportunities.
Maintained inventory of parts and supplies used for repairs and service calls.
Planned installations or service calls by evaluating location, locating access and laying-out equipment and wiring plans.
Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.
Tested newly installed systems prior to deployment in order to ensure functionality.
Followed safety protocols and procedures to ensure personal and public safety.
Operated a variety of hand tools and mechanical equipment with proficiency.