Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
a6
Jeffrey A. Retych

Jeffrey A. Retych

Senior Director
Wildwood,USA

Summary

Dynamic leader with extensive experience at IBM in cybersecurity strategy and organizational development. Successfully led initiatives that improved customer satisfaction and reduced implementation costs by 10%. Skilled in contract negotiation and building strong business relationships, focusing on innovation and continuous improvement to meet strategic goals.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Head of Cybersecurity Services

IBM
07.2007 - Current
  • Develop, execute, and refine a strategic plan for my organization to achieve the business’ objectives
  • Work with Stakeholders to align technology solutions to business outcomes within the overall technology strategy
  • Coordinate technology implementation(s) with business change management and technology support
  • Define and standardize Key Performance Indicators and managed the business using those metrics
  • Oversee the delivery of complex professional services engagements, ensuring high-quality implementation
  • Drive innovation and delivery excellence across global delivery units
  • Develop, implement and refine best practices, methodologies, and processes to ensure consistent and successful project outcomes
  • Manage and grow implementation teams, fostering a world class culture of growth and continuous improvement
  • Build strong relationships with key customers, acting as a trusted advisor
  • Leverage prior experience to proactively identify and address business needs, challenges, and opportunities.
  • Monitor and report on service delivery performance, making objective data-driven decisions to enhance portfolio outcomes.
  • Engage key internal and external stakeholders to prioritize enhancements, reduce feature and services backlogs, support go-to-market strategies and achieve business priorities
  • Set clear objectives, provide ongoing feedback, and create an environment that fosters innovation, collaboration, and excellence
  • Stay current with industry trends, emerging technologies, and best practices to continually enhance service offerings.
  • Negotiate pricing and contract terms (including Master Services Agreements, Confidentiality Agreements, Documents of Understanding and Statements of Work) internally and externally with 3rd party vendors and customers
  • Identify, Review, Select and Onboard multiple Software and Services partners through RFP response, legal review, contract negotiation and due diligence
  • Develop and maintain relationships with C-Level executives.
  • Influence without authority across institutional boundaries and priorities
  • Align external and internal interested parties to develop winning solutions
  • Build support both bottom up and top down to coordinate technology solutions and standards with business priorities
  • Apply Artificial Intelligence (AI) and Automation to technology and services engagements
  • Lead the design and implementation of cloud and hybrid cloud solutions
  • Refined existing offerings and developed new ones to improve customer satisfaction while reducing implementation and support costs by 10% YoY.
  • Focused, standards compliant solutions increased customer survey Net Promoter Score averages from Neutral to Supporter and Supporter to Advocate within 3 years.
  • Leveraged communication, stakeholder involvement and built strategic relationships to reduce troubled projects to less than 1% of the portfolio.
  • Aligned the services sales and delivery processes for multiple acquired companies into IBM Best Practices
  • Managed the audit and discovery efforts to support divestiture of multiple companies out of IBM

Enterprise Architect

CNA Financial
01.2004 - 07.2007
  • Developed and promoted Enterprise Architecture standards and reference architecture across organization.
  • Maintained up-to-date knowledge of current trends in enterprise architecture best practices.
  • Led cross-functional teams in the design, development, testing and deployment of large scale projects.
  • Developed and implemented enterprise architecture strategies, roadmaps, and governance models.
  • Collaborated with business and technology teams to prioritize initiatives and assess outcomes.
  • Aligned technology strategy with business requirements to enhance operational efficiency.
  • Designed strategic solutions, establishing data standards and deliverables.
  • Facilitated adoption of shared services components through Enterprise reviews as reusable standards.
  • Oversaw acquisition and implementation of Records Management solution to ensure compliance.
  • Coordinated activities of data standards and functional architecture teams for streamlined processes.
  • Ensured adherence to SOX, SDLC, Cyber, and Regulatory standards throughout projects.

Project Manager

Crowe Chizek and Company LLC
02.1995 - 01.2004
  • Led IT audits and defined three- to five-year strategic technology roadmaps for domestic and international clients.
  • Spearheaded external training operations, boosting annual revenue by 50%.
  • Created and taught product technical implementation courses in United States, France, and Germany.
  • Developed internal knowledge sharing initiatives and consultant engagement strategies.
  • Mentored and coached consultants to enhance professional development.
  • Utilized waterfall and iterative methodologies to achieve customer objectives.
  • Managed software vendor selection to align with IT consulting solutions.
  • Negotiated contracts with vendors and suppliers to meet budgetary goals.

Education

B.S. - Electrical Engineering

Southern Illinois University
Carbondale

Skills

  • Organizational development
  • Talent development
  • Contract negotiation
  • Financial management
  • Business relationships
  • IT project management
  • Continuous improvement
  • Program management
  • Enterprise architecture
  • Cloud deployment
  • Cost containment
  • Standards compliance
  • Program integration
  • Sales and marketing
  • Forecasting and reporting
  • Strategic planning
  • Solution design
  • Vendor selection
  • Budgeting
  • Technology roadmaps
  • Stakeholder engagement
  • Innovation management
  • Cybersecurity strategy
  • Team leadership
  • Performance metrics
  • Risk management

Certification

  • License to Lead First Line Manager
  • License to Lead Senior Manager
  • DoD CUI

References

References available upon request.

Timeline

Head of Cybersecurity Services

IBM
07.2007 - Current

Enterprise Architect

CNA Financial
01.2004 - 07.2007

Project Manager

Crowe Chizek and Company LLC
02.1995 - 01.2004

B.S. - Electrical Engineering

Southern Illinois University

Similar Profiles

CREATE PROFILE
Jeffrey A. RetychSenior Director
Profile created at Resume-Now.com