Jeffrey Rich
Palmyra,United States
Summary
Experienced professional with a successful history of installing, maintaining, and troubleshooting computer systems. Trusted working supervisor with a US Government Security Clearance for over 10 years. Skilled in Windows and Mac Installation and Upgrades, Apple iOS, Microsoft Office 365, and Adobe Acrobat Pro.
Overview
12
12
years of professional experience
Work History
Computer Facilities Assistant Manager
State of Maine/Maine Army National Guard
06.2013 - 03.2025
- Resolved user issues related to computer software and hardware operation.
- Conducted installation and executed minor repairs on hardware, software, and peripheral equipment in accordance with design specifications
- Engaged collaboratively with staff, users, management to define system requirements
- Escalated significant technical problems to specialists for service
- Established procedures for effective technology utilization
- Supervised operational efficiency of computer systems on a routine basis
- Consulted technical guides and documentation to address
- Making Decisions and Solving Problems
- Thinking Creatively
- Updating and Using Relevant Knowledge
- Scheduling Work and Activities
- Interacting With Computers
- Communicating with Persons Outside Organization
- Provide Consultation and Advice to Others
- Conducted thorough examinations of equipment.
- Judging the Qualities of Objects, Services, or People
- Organizing, Planning, and Prioritizing Work
- Performing General Physical Activities
- Handling and Moving Objects up to 75lbs
- Working with Computers
- Repairing and Maintaining Electronic Equipment
- Documenting/Recording Information
- Communicating with Supervisors, Peers, or Subordinates
- Communicating with People Outside the Organization
- Coordinating the Work and Activities of Others
- Developing and Building Teams
- Training and Teaching Others
- Guiding, Directing, and Motivating Subordinates
- Performing Administrative Activities
- Monitoring and Controlling Resources
- Skilled in using diverse platforms like Adobe Acrobat, Microsoft Teams, and VPN software to optimize workflow processes.
Mobilization Support Specialist
Maine Army National Guard
04.2017 - 11.2019
- Coordinate class scheduling aligned with available rooms and resources.
- Select qualified instructors for conducting trainings.
- Assess training materials crafted by instructors, including outlines, text, and handouts.
- Planned comprehensive training programs for Soldier deployment.
- Evaluated and documented the effectiveness of training programs.
- Developed targeted training sessions to enhance Soldiers skills.
- Facilitated learning through diverse instructional methods, including role-playing, simulations, and team exercises.
- Obtained necessary resources for creating effective training procedures.
- Training and Teaching Others
- Developing and Building Teams
- Coordinating the Work and Activities of Others
- Establishing and Maintaining Interpersonal Relationships
- Communicating with People Outside the Organization
- Communicating with Supervisors, Peers, or Subordinates
- Interpreting the Meaning of Information for Others
- Documenting/Recording Information
- Working with Computers
- Operating Vehicles, Mechanized Devices, or Equipment
- Handling and Moving Objects
- Performing General Physical Activities
- Organizing, Planning, and Prioritizing Work
- Scheduling Work and Activities
- Updating and Using Relevant Knowledge
- Thinking Creatively
- Making Decisions and Solving Problems
- Evaluating Information to Determine Compliance with Standards
- Guiding, Directing, and Motivating Subordinates
- Leveraged multiple Learning Management Systems and data entry software to enhance organizational training processes.
Education
Some College - Exercise Science and Kinesiology
University of Maine
Orono, ME06.2007
Skills
Installing, maintaining and troubleshooting computer systems
Microsoft Office 365, Adobe Pro, Windows and iOS
Supervisory skills
Customer service and support
Training and teaching others
Updating and using relevant knowledge
Accomplishments
Selected to be responsible for the training and deployment of 5 Maine Army National Guard Units, 1 Washington DC National Guard Detachment and 1 Puerto Rican National Guard Unit totaling over 700 Soldiers in a 2.5 year period. Was the Computer Facilities Assistant Manager for the Maine Army National Guard’s Distributed Learning Program for 12 years. In charge of installation, maintenance and troubleshooting of over 75 computer systems and providing customer support for the end user.
Timeline
Mobilization Support Specialist
Maine Army National Guard
04.2017 - 11.2019
Computer Facilities Assistant Manager
State of Maine/Maine Army National Guard
06.2013 - 03.2025
Some College - Exercise Science and Kinesiology
University of Maine
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