Jeffrey Richens
Summary
Flexible worker well-versed in operating industrial dishwashers, stocking supplies and maintaining kitchen work areas. Considered hardworking, punctual and easygoing team member. Diligent individual mops floors, takes out trash and sanitizes countertops to assist in keeping kitchen area maintained and up to standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Prep Dishwasher
Aqua Terra
10.2022 - Current
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, and supply cupboards.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Stored dishes, utensils and kitchen equipment in proper locations.
Sandwich Artist
SUBWAY®Restaurants
09.2018 - 10.2022
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Monitored inventory and requisitioned low-stock items.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Shift Manager
7-eleven
03.2018 - 09.2018
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Supervised ongoing daily production phases.
Shift Manager
Noodles & Company
08.2015 - 03.2018
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Cashier
Wendy's Restaurant
02.2015 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Assistant Manager
SUBWAYRestaurants
06.2014 - 02.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Shift Supervisor
Taco Bell
05.2013 - 06.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Education
Master of Science - Psychology
University of Utah
Salt Lake City, UT06.2014
Bachelor of Science - Psychology
Salt Lake Community College
Salt Lake City, UT06.2010
Associate of Science - General Studies
Salt Lake Community College
Salt Lake City, UT06.2008
Skills
- Delivery Processing
- Stocking and Replenishing
- Professional Relationships
- Food Preparation and Safety
- Health Department Standards
- Safe Food Handling Practices
- Routine Maintenance
- Troubleshooting Malfunctioning Equipment
- Garbage Disposal
- Item Replenishment
- Sanitization Protocols
- Training and Development
- Billing and Payment Processing
- Customer Relationships
- Food Prep Techniques
- Customer Service Excellence
- Interactive Communication Skills
- Chemical Use
- Time Management
- Hospitality and Accommodation
- Cash Register Operations
- Resolving Conflicts
- Kitchen Assistance
- Guest Inquiries
Certification
- Food Handler's License - 2024
Timeline
Prep Dishwasher
Aqua Terra
10.2022 - Current
Sandwich Artist
SUBWAY®Restaurants
09.2018 - 10.2022
Shift Manager
7-eleven
03.2018 - 09.2018
Shift Manager
Noodles & Company
08.2015 - 03.2018
Cashier
Wendy's Restaurant
02.2015 - 08.2015
Assistant Manager
SUBWAYRestaurants
06.2014 - 02.2015
Shift Supervisor
Taco Bell
05.2013 - 06.2014
Master of Science - Psychology
University of Utah
Bachelor of Science - Psychology
Salt Lake Community College
Associate of Science - General Studies
Salt Lake Community College