Summary
Overview
Work History
Education
Skills
Eagle Scout-2018
Timeline
Generic

Jeffrey Ricks

San Antonio

Summary

Personable and adaptable individual with a knack for delivering exceptional customer service and creating memorable dining experiences. I have strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.

Overview

2
2
years of professional experience

Work History

Server

Perfect Tender
01.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Bartender Shift Manager

Perfect Tender
01.2024 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.

Production Manager

Brindles Awesome Ice Cream
10.2022 - 12.2023
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Standardized production procedures, job roles, and quality assurance guidelines.

Education

High School Diploma -

Smithson Valley High School
Spring Branch, TX
06-2019

Skills

  • Strong work ethic
  • Upselling strategies
  • Production planning
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Dedication to product quality
  • Hospitality service expertise
  • Customer service
  • Safe food handling
  • Beverage making
  • Cash register operation
  • Highly reliable
  • Changing beer kegs

Eagle Scout-2018

While earning my Eagle Scout award I was able to dedicate hundreds of hours at food banks for the needy. I also volunteered at my local animal shelter for 100+ hours. Upon earning my award I began a project taking about 3 months building a mobile storage cabinet with two large (rolling-soft close) drawers for my local church. It allowed the church to store clothes that they regularly donated to the needy. Lastly I was apart of a project aiming to build a gazebo with a grill for a house in public housing.

Timeline

Server

Perfect Tender
01.2024 - Current

Bartender Shift Manager

Perfect Tender
01.2024 - Current

Production Manager

Brindles Awesome Ice Cream
10.2022 - 12.2023

High School Diploma -

Smithson Valley High School
Jeffrey Ricks