Jeffrey Rivas
Orlando,FL
Summary
Dynamic professional with extensive experience at AutoNation Chevrolet Airport, excelling in consultative selling and relationship management. Proven track record in driving revenue through upselling and securing financing approvals. Bilingual in English and Spanish, adept at training teams and enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Service Advisor
AutoNation Chevrolet Airport
Orlando, FL
06.2015 - Current
- Liaison between customers and technicians, translating diagnostics into recommendations.
- Manage repair orders, coordinate parts/labor, ensure timely completion.
- Drive revenue through upsell opportunities while maintaining trust.
Finance Manager
AutoNation Chevrolet Airport
Orlando, FL
06.2015 - Current
- Presented finance and insurance products, securing approvals.
- Managed loan documentation and funding to reduce delays.
E-Commerce Manager
AutoNation Chevrolet Airport
Orlando, FL
06.2015 - Current
- Trained sales associates on AutoNation’s selling process.
- Oversaw Business Development Center (BDC) phone operations.
- Ensured leads were contacted, tracked, and followed up promptly.
Sales Professional
AutoNation Chevrolet Airport
Orlando, FL
06.2015 - Current
- Matched customers with vehicles and financing options.
- Built lasting client relationships to drive retention.
- Mark of Excellence Award – 3 consecutive years.
- Promoted through four distinct roles due to performance.
Education
Business Administration
Monroe College
Bronx, NYSkills
- Consultative selling
- Relationship management
- Cross-selling maintenance & finance products
- Service advising
- Warranty processing
- Parts coordination
- Finance presentations
- Loan processing
- BDC operations
- Dealer Management Systems (DMS)
- CRM platforms
- Bilingual (English & Spanish)
- Repair order management
- Revenue enhancement
- Upsell strategies
- Loan documentation
- Customer relationship management
- Team leadership
- Problem solving
- Training development
- Diagnostic translation
Accomplishments
- Mark of Excellence Award – 3 consecutive years.
- Promoted through four distinct roles due to performance.
Languages
- English
- Spanish
Core Competencies
Consultative selling, Relationship management, Cross-selling maintenance & finance products, Service advising, Warranty processing, Parts coordination, Finance presentations, Loan processing, BDC operations, Dealer Management Systems (DMS), CRM platforms, Bilingual (English & Spanish)
Timeline
Service Advisor
AutoNation Chevrolet Airport
06.2015 - Current
Finance Manager
AutoNation Chevrolet Airport
06.2015 - Current
E-Commerce Manager
AutoNation Chevrolet Airport
06.2015 - Current
Sales Professional
AutoNation Chevrolet Airport
06.2015 - Current
Business Administration
Monroe College
Similar Profiles
Derrick ChildsDerrick Childs
General Manager at Autonation Chevrolet West ColonialGeneral Manager at Autonation Chevrolet West Colonial
William SullivanWilliam Sullivan
Parts Sales Associate at Starling ChevroletParts Sales Associate at Starling Chevrolet
AMYN HAJJIAMYN HAJJI
Pre-Owned Sales Manager at Autonation Chevrolet West ColonialPre-Owned Sales Manager at Autonation Chevrolet West Colonial
Kenisha HusbandsKenisha Husbands
Greeter at Launch Entertainment ParkGreeter at Launch Entertainment Park
Andrew LaskowskyAndrew Laskowsky
General Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, MitsubishiGeneral Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, Mitsubishi