Jeffrey Robertson
Hope Mills,NC
Summary
Results-driven Assistant Store Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Lowes Home Improvment
Hope Mills, NC
06.2020 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Coordinated with vendors to secure product availability at competitive prices.
- Organized weekly meetings with department heads to review progress on key objectives.
- Maintained inventory by checking merchandise to determine levels.
Assistant Store Manager
Wal-Mart Supercenter
Clinton, NC
02.2007 - 06.2020
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Wharehouse/Delivery Driver Supervisor
Lyf-TYM Building Products
Kernersville, NC
09.2003 - 02.2007
- Supervised and coordinated the daily delivery activities of drivers to ensure timely, accurate and efficient deliveries.
- Ensured that all vehicles were maintained in a safe condition, adhering to company policies and procedures.
- Monitored driver's compliance with safety regulations and traffic laws when driving company vehicles.
- Trained new hires on proper loading techniques, route planning, customer service standards and vehicle maintenance requirements.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Helped with order pulling to make sure customer gets the product they need
Education
High School Diploma -
Carver High School
Winston-Salem, NC05-1996
Some College (No Degree) - Architectural Drafting Technology
Forsyth Tech Community College
Winston-Salem, NCSkills
- Customer Relations
- Records Management
- Stock management
- Store Organization
- Loss Prevention
- Department Oversight
- Sales Strategies
- Mentoring and Coaching
- Performance Evaluations
- Microsoft Office Suite
- POS Systems
- Salesforce Software
- Vendor Management
- Workforce Management
- Pricing and Markdowns
Certification
- Lowe's in Hope Mills, NC was the Store of the year in 2020 out of 1700 stores for exceeding all of their financial Metrics
References
References available upon request.
Timeline
Assistant Store Manager
Lowes Home Improvment
06.2020 - Current
Assistant Store Manager
Wal-Mart Supercenter
02.2007 - 06.2020
Wharehouse/Delivery Driver Supervisor
Lyf-TYM Building Products
09.2003 - 02.2007
High School Diploma -
Carver High School
Some College (No Degree) - Architectural Drafting Technology
Forsyth Tech Community College