Jeffrey Robinson
Winooski,Vermont
Summary
Dynamic Assistant Store Manager with a proven track record at Hannaford Supermarket, excelling in customer service and team leadership. Enhanced customer engagement through proactive problem-solving and streamlined inventory control, achieving significant improvements in store performance and customer satisfaction. Skilled in training and mentoring staff to foster a high-performing team culture.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Hannaford Supermarket
08.2023 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and developed staff, enhancing team performance and customer service quality.
- Coordinated inventory management processes, reducing stock discrepancies and improving order accuracy.
- Implemented visual merchandising strategies that increased product visibility and customer engagement.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Supported the Store Manager in strategic planning to drive store performance and growth.
Assistant Store Manager
Hannaford Supermarket
04.2017 - 08.2023
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Store Manager
Hannaford Supermarket
02.2016 - 04.2017
- Enhanced customer engagement through personalized service and proactive problem-solving.
- Assisted in budget management by controlling expenses and optimizing resource allocation.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
High School Diploma -
Burlington High School
Burlington, VT06-1995
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Team building and leadership
- Store opening and closing
- Customer service management
- Store operations
- Stock management
- Team management
- Hiring and training
- Mentoring and coaching
Accomplishments
Store leader of the year twice in multiple stores
District Center Store Manager trainer
District Assistant Store Manager trainer Center Store
District Assistant Store Manager trainer Fresh
District Forklift/Powerjack trainer
Timeline
Assistant Store Manager
Hannaford Supermarket
08.2023 - Current
Assistant Store Manager
Hannaford Supermarket
04.2017 - 08.2023
Assistant Store Manager
Hannaford Supermarket
02.2016 - 04.2017
High School Diploma -
Burlington High School