JEFFREY RODRIGUEZ
Vienna,VA
Summary
IT Help Desk Analyst with a proven track record providing technical support, troubleshooting, and network management in fast-paced environments. Skilled in diagnosing and resolving hardware, software, and network issues, with expertise in secure networks such as SIPRNET and TAC Line communications. Adept at ensuring compliance with security protocols, delivering exceptional customer service, and optimizing system performance. Proven ability to support mission-critical operations while maintaining high levels of confidentiality and integrity. Strong communicator with a focus on delivering effective solutions to end-users.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Help Desk Analyst (Tier 4) SIPRNET
Peraton/ Convergenz LLC
Alexandria, VA
06.2024 - Current
- Provided technical support to customers over the phone and email.
- Installed software applications on user systems according to company policies.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Managed and provided technical support for SIPRNET, ensuring secure communication and network access for classified environments.
- Troubleshoot and resolved user issues related to SIPRNET connectivity, network access, and secure communications.
- Supported TAC Line operations, ensuring reliable and secure voice and data communications for tactical and mission-critical functions.
- Maintained strict adherence to security protocols and classified information handling per DoD and network security standards.
- Monitored system performance and assisted in identifying and mitigating vulnerabilities for both SIPRNET and TAC Line infrastructures.
- Provided end-user training on secure network best practices and operational procedures, including SIPRNET and TAC Line usage.
25B INFORMATION TECHNOLOGY SPECIALIST
United States Army
06.2023 - Current
- Installed, operated, and maintained computer systems, IT networks, and communication systems, ensuring optimal functionality, resulting in an increase in operational efficiency
- Performed network administration by configuring and maintaining equipment such as routers, switches, desktops, and laptops, achieving uptime for critical systems
- Conducted system administration tasks such as maintaining computers and servers in both the computing and network environment, reducing system downtime
- Provided ongoing support for digital management systems and performed cybersecurity functions, successfully mitigating attempted breaches.
Systems Manager/Administrative Assistant
FEDERAL CAREGIVERS HOME-CARE LLC
Manassas, Virginia
09.2022 - 06.2023
- Maintained client relations by answering calls daily and communicating with their insurance providers, improving client satisfaction
- Managed payroll and EVV system for 48 employees on a biweekly and monthly basis, ensuring timely and accurate payments with zero discrepancies
- Simplified data retrieval processes, maintained claim submissions and record maintenance, and compiled reports, enhancing operational efficiency
- Typed and compiled reports for employee information and client registration, reducing administrative processing time.
Surgical Technician
NATURAL HAIR TRANSPLANTS
Fort Lauderdale, Florida
06.2020 - 08.2022
- Prepped the surgical room for surgery, ensuring all necessary tools and equipment were in place and sterilized
- Assisted doctors on various surgical procedures such as removing the patient's donor tissue, properly dissecting tissue, and placing grafts
- Managed patient relations by handling multiple patient accounts, intaking new patients, collecting information, and assisting in patient scheduling, improving patient intake efficiency.
Education
School of Information Technology
Ft. Eisenhower, GA01-2024
General Studies -
Northern Virginia Community College
Annandale, Virginia06.2020
High School Diploma -
McLean High School
McLean, Virginia06.2013
Skills
- Network Administration
- System Administration
- Client Relations
- Data Management
- Surgical Assistance
- Help Desk Software
- Application installations
- Security awareness
- Communicating with clients
Certification
- Clearance: Active Secret
- Information Technology Specialist
- Sec+ 601 (Expired 2024, April)
Languages
Spanish
Professional
Timeline
IT Help Desk Analyst (Tier 4) SIPRNET
Peraton/ Convergenz LLC
06.2024 - Current
25B INFORMATION TECHNOLOGY SPECIALIST
United States Army
06.2023 - Current
Systems Manager/Administrative Assistant
FEDERAL CAREGIVERS HOME-CARE LLC
09.2022 - 06.2023
Surgical Technician
NATURAL HAIR TRANSPLANTS
06.2020 - 08.2022
School of Information Technology
General Studies -
Northern Virginia Community College
High School Diploma -
McLean High School
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