Jeffrey Rombalski
Jacksonville
Summary
Experienced collections supervisor skilled in mentoring teams and driving performance improvements. Strong background in negotiation and resolution, ensuring compliance while consistently exceeding collection targets.
Overview
29
29
years of professional experience
Work History
3rd Party Medical Collector
Sequium Asset Solutions
Atlanta, GA
05.2025 - Current
- Managed patient accounts to ensure timely collections and accurate data entry.
- Resolved billing discrepancies through effective communication with healthcare providers and patients.
- Utilized collection software to track payments and follow up on outstanding balances.
- Negotiated payment plans with patients, ensuring timely payments while minimizing financial burdens.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations throughout the collections process.
- Contributed to company-wide goals by consistently meeting or exceeding individual collection targets month over month.
- Elevated customer satisfaction levels through empathetic communication and diligent problem-solving during debt resolution discussions.
Level III Accounts Receivable Associate
Forward Financing
Boston, MA
10.2018 - 04.2025
- Managed invoicing processes to ensure timely payments and reduce outstanding receivables.
- Reconciled accounts and resolved discrepancies in customer billing statements.
- Collaborated with internal teams to streamline collections procedures and improve cash flow.
- Trained new staff on accounts receivable best practices and system usage.
- Improved cash flow by promptly processing invoices and diligently following up on overdue payments.
- Resolved invoice disputes professionally and efficiently by working closely with both internal departments and external clients.
- Reduced outstanding receivables for increased financial stability by effectively managing accounts and pursuing collections.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
Technical Recruiter
CES Staffing
Norwell, MA
03.2016 - 10.2018
- Developed and implemented recruitment strategies to attract top technical talent.
- Conducted thorough candidate screenings using behavioral and technical assessment tools.
- Managed full-cycle recruitment process, ensuring timely placements of qualified candidates.
- Collaborated with hiring managers to refine job descriptions and candidate profiles.
- Successfully filled numerous hard-to-source roles by utilizing creative search methods and tapping into niche networks.
- Coordinated interview scheduling between candidates and hiring managers, ensuring a smooth selection process from start to finish.
Collections Supervisor
EOS/CCA
Norwell, MA
06.2012 - 02.2016
- Oversaw daily operations of collections team, ensuring adherence to compliance and regulatory standards.
- Analyzed data trends to identify areas for improvement in collections performance.
- Mentored staff on effective communication techniques for customer interactions and conflict resolution.
- Conducted regular performance reviews, providing feedback to drive individual and team success.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Mentored junior staff members on best practices in debt collection techniques and procedures.
- Interviewed and assisted in selection of candidates for collections positions on team of 15.
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
Education Collector
EOS/CCA
Norwell, MA
09.2007 - 06.2012
- Trained and mentored new team members on best practices in debt collection procedures.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Maintained high volume of calls and met demands of busy and productive group.
3rd Party Collector
Law Office of Abrams & Schwarz/Creditors Interchange
Somerset, MA
04.2005 - 01.2007
- Negotiated repayment plans with clients, ensuring compliance with legal requirements.
- Exceeded monthly collection targets by diligently pursuing past-due accounts and employing effective communication strategies.
3rd Party Collector/Manager
Associated Credit Serivces
Hopkinton, MA
03.2003 - 10.2004
- Managed collection efforts for delinquent accounts to maximize recovery rates.
- Negotiated payment plans with clients to facilitate debt resolution.
- Utilized advanced collections software to track and manage account statuses efficiently.
- Trained junior collectors on best practices for effective communication and negotiation skills.
Collections Representative
Network Plus/Broadview Networks
Randolph, MA
04.2001 - 02.2003
- Managed collections process for delinquent accounts, ensuring timely resolution and customer satisfaction.
- Resolved escalated customer inquiries, maintaining strong relationships while achieving collection targets.
- Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
Automotive Collector
Chrysler Financial
Plainville, MA
06.1999 - 02.2001
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
Collections Representative
Leasecomm
Waltham, MA
02.1997 - 05.1999
- Used skip tracing resources to locate debtors and updated information in company system.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Bachelor of Science - History
Siena College
Loudonville, NY05-1994
Skills
- HIPAA compliance
- Data entry proficiency
- Payment negotiation
- Debt collection techniques
- Teamwork and collaboration
- Active listening
- Debt settlement
- Verbal and written communication
- Negotiation and resolution
Timeline
3rd Party Medical Collector
Sequium Asset Solutions
05.2025 - Current
Level III Accounts Receivable Associate
Forward Financing
10.2018 - 04.2025
Technical Recruiter
CES Staffing
03.2016 - 10.2018
Collections Supervisor
EOS/CCA
06.2012 - 02.2016
Education Collector
EOS/CCA
09.2007 - 06.2012
3rd Party Collector
Law Office of Abrams & Schwarz/Creditors Interchange
04.2005 - 01.2007
3rd Party Collector/Manager
Associated Credit Serivces
03.2003 - 10.2004
Collections Representative
Network Plus/Broadview Networks
04.2001 - 02.2003
Automotive Collector
Chrysler Financial
06.1999 - 02.2001
Collections Representative
Leasecomm
02.1997 - 05.1999
Bachelor of Science - History
Siena College