Jeffrey Romero
Los Angeles,USA
Summary
Detail-oriented person with a passion for enhancing customer satisfaction. Proven skills in multitasking, time management, and collaboration to optimize team performance and drive process improvements. Committed to delivering high-quality service and fostering a positive work environment.
Overview
10
10
years of professional experience
Work History
Sales and Service Manager
24 Hour Fitness
Glendale, California
02.2021 - 12.2025
- Oversaw scheduling of staff to ensure optimal coverage during peak hours.
- Resolved member inquiries and complaints promptly to maintain satisfaction levels.
- Reviewed employee performance and provided constructive feedback to ensure optimal results.
- Identified opportunities for process improvements within the sales department.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Conducted training and offered staff development opportunities to decrease process lags.
- Built sales forecasts and schedules to reflect desired productivity targets.
Reciver /Overnight Stocker
Whole Food Market
Los Angeles, USA
02.2018 - 02.2020
- Received and inspected incoming shipments for quality and accuracy.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Assisted in unloading trucks and stocking shelves with received merchandise.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
Sales Assistant /Front Desk Receptionist
XSport Fitness
Chicago, USA
01.2016 - 01.2018
- Received all incoming calls and coordinated to fulfill requests and resolve issues.
- Welcomed members to the front desk and engaged in friendly conversations while conducting check-in process.
- Explained and pointed out property details to customers, including pool, spa and fitness areas.
- Collaborated with maintenance staff to address and mitigate facility issues.
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
- Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Managed customer complaints and rectified issues to complete satisfaction.
- Set guest and members reservations and processed check-ins and check-outs.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Education
High School Diploma -
Fairfax Senior High School
Los Angeles, CASome College -
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
- Supply chain assistance
- Sales development
- Competitive shopping
- Market trend analysis
- Sales Forecasting
- Time management
- Leadership
- Collaboration
- Computer skills
- Multitasking
- Teambuilding
- Planning
- Decision-making
Timeline
Sales and Service Manager
24 Hour Fitness
02.2021 - 12.2025
Reciver /Overnight Stocker
Whole Food Market
02.2018 - 02.2020
Sales Assistant /Front Desk Receptionist
XSport Fitness
01.2016 - 01.2018
High School Diploma -
Fairfax Senior High School
Some College -
City Colleges of Chicago - Wilbur Wright College