JEFFREY ROSALES
Hudson,FL
Summary
With a proven track record at VC Displays, I excel in enhancing operational excellence and customer satisfaction through expert quality management and motivational leadership. Skilled in ISO standards and complex problem-solving, I've significantly improved product reliability and efficiency, demonstrating a steadfast commitment to quality and team development. I am a seasoned Quality Control Manager with significant experience in quality assurance, process improvement, and regulatory compliance. Possess strong leadership skills and expertise in implementing effective quality control procedures. Previous work has led to improved efficiency, reduced costs and enhanced product quality. Known for ability to manage, train and motivate teams towards achieving operational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Control Manager
VC Displays
Brooksville, FL
02.2024 - Current
- Created inspection plans for incoming materials from suppliers.
- Reviewed customer complaints and took corrective action when necessary.
- Developed and implemented quality control processes to improve product reliability.
- Trained staff on quality control principles, techniques, and processes.
- Conducted periodic reviews of existing Quality Control documents for accuracy.
- Assisted in developing new or improved processes to improve efficiency while maintaining quality standards.
- Directed production, performance, and quality objectives for unit to keep team aligned with company goals.
- Managed calibration systems for measuring equipment used in the production process.
- Maintained records of test results, inspection findings, and corrective actions taken.
- Observed customer specifications by monitoring quality control of finished products.
- Evaluated vendor performance against established criteria to ensure adherence to contractual obligations.
- Ensured that all process changes were documented properly in accordance with company policy.
- Conducted internal audits to ensure compliance with ISO 9001 standards.
- Kept records of quality reports and statistical reviews.
Logistics Lead
Pem-Air Turbine Engine Services
Brooksville, FL
10.2019 - Current
- Maintained accurate records of shipments and deliveries using computerized systems such as SAP
- Created standard operating procedures for logistics processes to improve efficiency and accuracy
- Managed daily shipping operations, including scheduling shipments, preparing documentation, and tracking inventory levels
- Provided guidance and training for new employees on relevant software applications and operational procedures
- Coordinated the logistics of multiple large-scale projects, ensuring efficient and timely delivery of goods
- Inspected trucks prior to departure for any maintenance issues or discrepancies in cargo weight or volume measurements
- Ensured compliance with safety regulations, quality standards and company policies
- Resolved conflicts between staff members in a timely manner while maintaining professional relationships
- Organized regular team meetings to discuss performance, set goals and identify areas for improvement
- Organized, and manage work of subordinate staff to ensure that work was accomplished in manner consistent with organizational requirements
- Supervised activities of workers engaged in receiving, storing, testing, and shipping products and materials
Server Shift Leader
Chulas Mexican Grill
SpringHill, FL
03.2017 - 09.2019
- Trained new hires on proper serving etiquette, menu items, and safety procedures
- Maintained cleanliness and orderliness of the dining area at all times
- Provided exceptional customer service throughout entire meal experience from ordering until payment was received
- Provided excellent customer service to all patrons, ensuring satisfaction and repeat business
- Performed cash register functions accurately and efficiently
- Utilized effective problem solving techniques to resolve customer complaints quickly and fairly
- Coordinated with kitchen staff to ensure prompt delivery of food orders
- Handled cash, credit card, and other payment transactions with accuracy
- Interacted with guests and promptly responded to requests to provide exceptional service
- Demonstrated strong leadership skills by providing guidance, support, and direction to staff members in order to ensure customer satisfaction
- Took food and beverage orders and served meals to patrons
- Interacted with guests to drive satisfaction and loyalty
- Provided guests with exceptional service through knowledge of menu items, wine pairings, and specials offered throughout the evening
- Displayed excellent problem-solving abilities by resolving customer complaints quickly and professionally
- Restocked restaurant supplies, utensils and menus to achieve consistent product availability
Server Supervisor
San Jose Mexican Restaurant
Land O Lakes, FL
07.2016 - 02.2017
- Utilized POS software programs to accurately process orders and payments
- Maintained high levels of cleanliness in the dining room and kitchen areas in accordance with health codes regulations
- Communicated effectively with customers to ensure their needs were met in a timely manner
- Facilitated efficient table turns and seating arrangements
- Accurately reconciled cash register drawers at the end of each shift according to company policy
- Adeptly managed inventory levels and ensured compliance with health department standards
- Adeptly communicated changes or updates regarding specials, pricing or availability of menu items
- Efficiently created detailed reports on daily transactions, sales trends and labor costs
- Competently utilized problem-solving skills to address customer issues in a professional manner
- Collaboratively worked with kitchen staff to ensure food orders were delivered promptly and accurately
- Strategically delegated tasks to ensure timely completion of projects within budget constraints
- Successfully implemented cost-saving measures to reduce overhead expenses
- Demonstrated expertise in developing and implementing operational strategies to maximize efficiency of servers
- Proficiently trained new staff members on restaurant policies, procedures and safety regulations
- Knowledgeably enforced sanitation guidelines, workplace safety protocols and uniform requirements
- Skillfully handled scheduling conflicts between employees while keeping labor costs low
- Effectively monitored server performance and provided timely feedback for improvement
Skills
- Applicant Screening
- Preventing Incidents
- Employee Performance Evaluations
- Policy Changes
- Complex Problem-Solving
- Motivational Leadership
- Administrative Support
- Reading Comprehension
- Operational Efficiency
- Employee Relationships
- Shipment Coordination
- Operational Planning
- Job Assignments
- Inventory Audits
- Quality Production
- Handling Materials
- Workflow Processes
- Inventory Accuracy
- Active Learning
- Customer Loyalty
- Office Meetings
- Company Safety Standards
- Personnel Scheduling
- Issue Resolution
- Maintaining Clean Work Areas
- Inventory Records
- Transportation Planning
- Customer Experience
- Quality processes
- Product inspection
- Performance evaluation
- Quality management systems
- Customer satisfaction
- Quality control
- Budget preparation
- Auditing techniques
- Corrective actions
- Compliance
- Operational improvements
- ISO standards
- Operational excellence
- Documentation control
References
- Tiffany Floyd, Pem-Air Turbine Engine Services, Human Resources Manager, (813) 531-5334, Tiffany@pem-air.com
- Osama Shehata, Pem-Air Turbine Engine Services, Director Of Quality Control, (954) 554-4444, Oshehata@pem-air.com
Languages
Spanish, Fluent
Languages
English
Full Professional
Spanish
Full Professional
Certification
Forklift Operator License
Timeline
Quality Control Manager
VC Displays
02.2024 - Current
Logistics Lead
Pem-Air Turbine Engine Services
10.2019 - Current
Server Shift Leader
Chulas Mexican Grill
03.2017 - 09.2019
Server Supervisor
San Jose Mexican Restaurant
07.2016 - 02.2017
Forklift Operator License
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