Jeffrey Rosario
Warminster,PA
Summary
Dynamic IT professional with extensive experience at Becton Dickinson, excelling in team leadership and technical support. Proven expertise in networking protocols and circuit assembly techniques, driving operational efficiency. Recognized for exceptional problem-solving skills and a commitment to quality assurance, ensuring optimal equipment functionality and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Solder mask Technician
Flexible Circuit Technology
Warminster, Pennsylvania
07.2025 - Current
- Operated machinery for circuit assembly and testing processes to enhance production efficiency.
- Conducted routine maintenance on machinery, preventing downtime, and ensuring operational reliability.
- Performed troubleshooting and repair of equipment according to manufacturer specifications.
- Maintained inventory of tools and supplies to support uninterrupted production workflows.
- Collaborated with team members to uphold quality control standards throughout the assembly process.
- Documented production processes and outcomes for comprehensive quality assurance records.
- Adhered to safety protocols, fostering a secure working environment for all personnel.
Lead Field Service Technician
Becton Dickinson
San Diego, CA
04.2022 - Current
- Provided support to the Becton and Dickinson corporation for their manufactured devices by traveling to partnered hospitals and ensuring equipment functionality
- Managed a team of 2-7 individuals on assignment basis to ensure timely completion of projects
- Facilitated communication between the B.D,hospital and ensured open communication channels were maintained
- Audited, documented and reported program inventory damage to ensure compliance with partner hospitals and Becton and Dickson.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Disassembled defective machines for repair or replacement of parts.
- Prepared detailed reports documenting service activities performed on each job site.
- Maintained customer records and updated software applications as required.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
Computer Repair Technician
J.R Tech
Philadelphia, PA
05.2020 - 12.2022
- Examined customer devices to determine and resolve hardware issues, network cards, and motherboards, video cards, sound cards, and software issues relating to Linux and MacOS and windows error messages in a timely manner
- Repaired, documented repairs, and returned computers to customers, and followed up in a timely manner.
- Educated customers on proper usage of hardware/software to ensure maintenance and functionality
- Evaluated existing hardware and advocated for changes that better fit customer goals.
- Ensured all components are compatible with existing systems prior to implementation.
- Analyzed user needs and developed specifications for new systems or modifications.
- Monitored system performance and identified areas of improvement.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
IT support Engineer
Amazon
Philadelphia, PA
11.2021 - 04.2022
- Monitored existing hardware used for day to day operations to maintain production efficiency and standards
- Identified areas of opportunity for facility coaching on organization systems and hardware to ensure proper usage of available resources
- Assisted organizational management by providing support on all system queries and concerns.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Performed system backups and restores as required.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Configured routers, switches and wireless access points for LANs and WANs.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
Customer Service Representative
Verizon
Philadelphia, PA
04.2018 - 12.2018
- Resolved challenging customer issues including device-related troubleshooting, billing, service inquiries and more
- Provided excellent customer service by establishing an environment that fostered trust between customers and the company
- Ensured a positive customer interaction and resolution satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
Computer Repair Technician
Vineyard
Philadelphia, PA
05.2014 - 12.2016
- Installed and configured software and drivers and setup company needed hardware
- Maintained and repaired technological equipment (e.g., routers) or peripheral devices
- Installed well-functioning LAN/WAN and other networks and managed components (servers, IPs etc.)
- Tested systems for failures or bugs and provided solutions to restore functionality.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Disassembled defective machines for repair or replacement of parts.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Education
MyComputerCareer IT School
Arlington, TX03.2020
H.S. Diploma -
Validus Preparatory Academy
Bronx, NY06.2011
Skills
- Windows and macOS
- Linux and iOS
- Networking protocols (DNS, DHCP, TCP/IP)
- WAN and LAN management
- VPN configuration
- Desktop PC assembly and repair
- Hardware components (RAM, hard drives, motherboard)
- Network interface cards and processors
- Microsoft Firewalls and Salesforce
- Microsoft 365 applications
- BD Alaris system expertise
- Customer training and support
- Data collection and analysis
- Work order management systems
- System installation and configuration
- Hardware and software installation
- Team supervision and leadership
- Issue escalation management
- Accountability and work ethic
- Positive attitude in the workplace
- Valid driver's license for travel
- Technical support services
- Problem-solving strategies
- Circuit assembly techniques
- Quality assurance processes
- Technical documentation skills
- Microscope operation
Certification
- Comptia security+
- Comptia A+
Languages
- English
- Spanish
Technologyskills
Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, TCP/IP, WAN, LAN, VPN, Linux, Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface Cards, Processors, PCAs, Syringe, LVP, PCU, Microsoft Firewalls, Salesforce, Microsoft 365 Apps for enterprise, Microsoft suite, BD Alaris system, etc.
Timeline
Solder mask Technician
Flexible Circuit Technology
07.2025 - Current
Lead Field Service Technician
Becton Dickinson
04.2022 - Current
IT support Engineer
Amazon
11.2021 - 04.2022
Computer Repair Technician
J.R Tech
05.2020 - 12.2022
Customer Service Representative
Verizon
04.2018 - 12.2018
Computer Repair Technician
Vineyard
05.2014 - 12.2016
MyComputerCareer IT School
H.S. Diploma -
Validus Preparatory Academy