Summary
Overview
Work History
Education
Skills
Timeline
Manager

Jeffrey Rowell

Memphis

Summary

Dynamic manager with a proven track record at Red Lobster, enhancing service delivery and customer satisfaction. Skilled in IT troubleshooting and team leadership, I implemented strategic improvements that boosted employee morale and reduced turnover. Adept at problem-solving, I optimized inventory management, ensuring efficiency and minimizing waste.

Overview

14
14
years of professional experience

Work History

Manager

Red Lobster
02.2011 - Current
  • Led operational teams to enhance service delivery and improve customer satisfaction.
  • Analyzed customer feedback to identify areas for improvement and implement strategic adjustments.
  • Accomplished multiple tasks within established timeframes.
  • Coordinated scheduling and staffing to align with peak service hours, maximizing team productivity.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Certificate - Information Technology

Coursera

No Degree - Business Administration And Management

Northwest Community College
Southaven, MS

General Studies

Southaven High School
Southaven, MS
05-2008

Skills

  • Network administration
  • IT troubleshooting
  • Information security
  • IT risk management
  • Cybersecurity
  • SQL, Linux
  • Problem-solving
  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Manager

Red Lobster
02.2011 - Current

Certificate - Information Technology

Coursera

No Degree - Business Administration And Management

Northwest Community College

General Studies

Southaven High School

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Jeffrey Rowell