Jeffrey Rudzewicz
DeBary
Summary
Accomplished Service Advisor with a proven track record at Peacock Ford, adept in customer relationship management and vehicle assessment. Excelled in enhancing customer retention by implementing feedback and upselling services, achieving high satisfaction rates. Skilled in multitasking and fostering team collaboration, significantly improving service efficiency and performance.
Personable and solution-oriented, with strong communication skills and genuine interest in helping customers. Understanding of automotive systems and maintenance schedules, coupled with strong problem-solving and organizational abilities. Dedicated to providing exceptional customer service and ensuring positive experience for every client.
Overview
21
21
years of professional experience
Work History
Service Advisor
Peacock Ford
1875 S Orlando Ave
03.2018 - 01.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Prestige Ford
17701 US 441
09.2016 - 02.2018
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Reduced wait times with efficient coordination of service tasks among technicians.
Service Advisor
Coggin Deland Ford/Lincoln
2655 N Volusia Ave
06.2004 - 12.2015
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Evaluated customer needs and feedback to drive product and service improvements.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Sought ways to improve processes and services provided.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
High School Diploma -
Plymouth Canton Highschool
Plymouth06-1988
Skills
- Customer service
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Team player mentality
- Complaint resolution
- Client rapport
- Customer relationship management
Timeline
Service Advisor
Peacock Ford
03.2018 - 01.2025
Service Advisor
Prestige Ford
09.2016 - 02.2018
Service Advisor
Coggin Deland Ford/Lincoln
06.2004 - 12.2015
High School Diploma -
Plymouth Canton Highschool
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