Jeffrey R. Wooden
Murfreesboro,TN
Summary
Dynamic aviation operations leader with a proven track record in security and emergency management. Achieved a 30% increase in operational efficiency through strategic initiatives, demonstrating strong team leadership and stakeholder collaboration. Expertise in operations management and financial oversight fuels a commitment to driving innovation and success within the industry.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Director, Emergency Management
Metropolitan Nashville Airport Authority
Nashville, TN
06.2023 - Current
- Direct oversight, leadership and strategic direction of the Airport's Emergency Operations Center (EOC), Joint Information Center (JIC), and Airport Communications Center (ACC)
- Provide leadership and mentorship of the 20-member Airport Communications Center (ACC) staff, charged with coordinating responses to requests for emergency and non-emergency services
- Responsible for ensuring that the Airport Emergency Plan (AEP) is kept current and key stakeholders are well-versed in the execution of plans, procedures, and regulatory requirements
- Serve as the principal emergency services liaison to other city departments, governmental agencies (Local, State and Federal), local nonprofit organizations (American Red Cross), private businesses and the community at large
- Develop and maintain training and standard operating manuals, policies and procedures and ensure compliance
- Revision and development of over 13 response plans, 2 policies, 4 TTXs, and 1 Full-Scale Exercise
- Responsible for interviewing, hiring, coaching/mentoring staff, training, appraising performance and conflict resolution
Sr. Manager, Aviation Security
Amazon.com, Inc.
Wilmington, OH
01.2021 - 05.2023
- Lead Aviation Security Team at Hub Air Gateway, including the security management of all aviation assets including 15 aircraft valued at $270M-1.1B, 1,100,000 sq Ft facility, 100+ ground support equipment (GSE) vehicles, and over 1,800 associates and 3rd party vendors
- Provide leadership, develop and implement programs to ensure the security of aircraft, personnel, and ramp operations. Ensure that operations are conducted in accordance with TSA and FAA regulations
- Partner with Safety and HR organizations to ensure overall success.
- Lead the development of policies, procedures, and training for eight (8) direct employees and 1,400 associates on security and regulatory matters
- Serve as lead trainer for the Aviation Security (AVSEC) Specialist
- Provide direct management including performance feedback, career planning, and mentorship
- Serve as the lead expert in the area of emergency management and crisis response, including fire, severe weather, and armed aggressor events.
- Manage the lifecycle of a cross-functional risk program that includes physical and electronic security and loss prevention activities (estimated value of $1.2B)
- Lead continuous improvement projects related to site credentialing, guard staffing, and closed-circuit television (CCTV) system modification. These improvements were directly responsible for a cost savings of over $200K in the first 6 months.
- Consistently engage with Federal, State, and Local law enforcement and emergency response agencies to create a network familiar with the site's specific needs and to continue to build a culture of preparedness
- Network lead for designing and implementing a professional development program. The goal is to enhance the AVSEC workforce capabilities from within
- Manage a direct budget of $2.2M
Deputy National Intelligence Manager for Aviation
Office of the Director of National Intelligence
Washington, D.C.
12.2016 - 01.2021
- Provided strategic direction and day-to-day management of a mixed government and contractor staff of fifteen (15)
- Developed, coordinated and integrated the Intelligence Community's (IC) strategy and objectives for global aviation
- Led the development and implementation of key National and Intelligence Community direction and guidance Including the National Strategy for Aviation Security, Unified Intelligence Strategy for Aviation, National Unmanned Aerial Systems Strategy, and revised Aviation Intelligence Collection Strategy and Production Guidance This guidance set the collection and analytic priorities for agencies such as the Central Intelligence Agency (CIA), National Counterterrorism Center (NCTC), Defense Intelligence Agency (DIA), and the services
- Led a project to bring together the Global Aviation Community of Interest (GACOI) The goal was to improve civil aviation safety and security through communication and intelligence/information sharing to produce integrated and actionable aviation intelligence
- Increased by 30% the library of civil aviation key intelligence questions and reporting Over 150 professionals from 18 agencies/departments participated in the effort
- Developed and implemented the charter for a new Aviation Analytic Community of Interest (COI). Created to allow leadership to discuss and prioritize key intelligence questions, identify collection gaps and issues, and discuss foundational aviation domain analysis with community members The COI identified gaps in reporting and analysis against specific threats, which were then used to update the Intelligence Community priorities.
- Developed, managed, and provided oversight for a new Community of Interest on Unmanned Aerial Systems (UAS) to better integrate research, development, and operations
- Developed threat management programs to support counterUAS programs and resources across Intelligence, Defense, Inter-agency, and Academia
- Senior Intelligence and Air Force representative
- Role required extensive collaboration and engagement with Transportation Security Administration (TSA), Federal Aviation Administration (FAA), (International Air Transport Association (IATA), and International Civil Aviation Organization (ICAO)
- Directly supervised 15 professionals and managed an annual budget of $15M
- Developed and delivered both written and verbal briefings and testimony to Congress, Cabinet-level, and Agency Directors
Senior Command Advisor/ Civilian Deputy
Department of Defense - CJTF1-US Forces
Afghanistan
05.2016 - 11.2016
- Served in the combat zone, assuming multiple executive-level duties and responsibilities
- Served as Commander's representative during critical events in Afghanistan and with US National providers across the country
- Responsibilities included: Skilled, trusted decision-maker during security events, aircraft mishaps, and troop medical evacuations
- Negotiated key agreements with Afghan Government and US country team on intelligence sharing, joint base security, and airfield utilization
- Advised the command and took direct action regarding the management and optimization of the civilian workforce, consisting of over 875 individuals from the Departments of Defense and State. This included counseling, mentoring, approving reassignments, and as required, curtailment and reassignment back to the United States
- Coordinated with Afghan, NATO, and US Air Force partners to facilitate the Afghanistan Civil Aviation Authority's responsibilities related to 26 International and Domestic airports in Afghanistan Included operations and development, as well as the transfer of airfields from military to civilian use, security infrastructure and procedures, Airport Emergency Plan, and inspections of over 15 commercial aircraft
- Led, for theater-wide implementation and oversight, various programs and projects representing over $10M in authorizations
- Specifically tied to initiatives and objectives supporting the (US Forces-Afghanistan) USFOR-A mission
Director, Defense Intelligence Mission Assurance
Department of Defense
Washington, D.C.
01.2013 - 05.2016
- Served as the Senior Adviser to the Under Secretary of Defense- Intelligence for Homeland Security/Defense, Crisis and Emergency Management
- Provided principal management and oversight Included developing and integrating enterprise-wide strategies and policies, conducting risk assessments, exercise development, and conducting evaluations
- Served as Subject Matter Expert (SME) and authority for both the Defense Intelligence Critical Infrastructure Protection and Personnel Accountability programs. Programs supported four (4) Agencies, four (4) Service components, and one (1) Field Activity encompassing 128,000 personnel to ensure unity of effort and optimum resource allocation while achieving overall mission objectives during both normal and crisis operational environments
- Served as Senior Defense Intelligence Representative, on inter-agency and intra-departmental boards, working groups, and crisis response teams related to various prevention, response, recovery, coordination, and operational issues Included The development of the Defense Department's Mission Assurance Policy and assessment program
Defense Senior Leader Development Program
Department of Defense
Washington, D.C.
07.2011 - 01.2013
- Graduate of the Defense Senior Leader Development Program
- Uses a competency-based approach to developing senior civilian leaders with the enterprise perspective needed to lead organizations and achieve results in joint, interagency, and multinational environments
- Selected from a competitive pool of candidates. One of 38 candidates out of 400+ applicants
- Completed a developmental assignment within The Undersecretary of Defense for Policy. Developed policies/strategies for engaging international, domestic and commercial partners on key space-related activities. Outcome included the formal signing of a Space Cooperation Agreement with the Republic of Korea and the first-ever formalized Military to Military talks on Space cooperation between the US and Brazil
Brookings/ Defense 2009 Legislative Fellow
U.S. Congress/Defense Department
Washington, D.C.
01.2009 - 01.2010
- Served as the Senior Legislative Fellow and Advisor
- Provided management and oversight of the legislative agenda
- Provided authoritative advice and guidance to Congressman Henry Cuellar (TX) on issues related to the following portfolios: Emergency Preparedness and Response, FAA, Military/Defense, Homeland Security/Defense including Border Security and Intelligence
- Authored legislation to include the Redundancy Elimination and Enhanced Performance for Preparedness Grants Act (PL 111-271) and the Southern Border Security Task Force Act of 2009. PL 111-271 was designed to reduce redundancies in reporting and establish quantifiable performance measures and metrics to assess the effectiveness of the programs. PL 111-271 was the only bill successfully signed into law from the 2009 Brookings Fellowship program
Chief Strategist
Department of Defense - Under Secretary of Defense for Intelligence
Washington, D.C.
05.2006 - 01.2009
Division Chief, Strategic Planning
Counterintelligence Field Activity
Washington, D.C.
04.2004 - 04.2006
Political Analyst/Counterterrorism Analyst
Central Intelligence Agency
Washington, D.C.
04.2003 - 03.2004
Senior Analyst-Crisis Response Advisor
National Security Research, Inc.
Washington, D.C.
07.2002 - 04.2003
Naval Officer / Naval Flight Officer
U.S. Navy
08.2000 - 07.2002
- Accomplished 22-year career spanning both Enlisted and Commissioned Officer Status
- Highly professional and skilled Naval Flight Officer with over 3,500 flight hours including 272 Combat hours earned during Desert Shield/Desert Storm
- Extensive Air Operations, Joint airfield operations, Training, Flight testing and planning, Anti-Terrorism, and Political-Military negotiating experience
- In final assignment, served as Principal Strategic Planner to the Director of Homeland Security, Office of the Secretary of Defense
- Trained and qualified 400 aircrew and ground maintenance personnel with a comprehensive training program to support worldwide operations
- Provided direct management, professional development, and evaluation of 26-member training staff composed of active duty, reserve, officer, and enlisted personnel charged with providing services for over 1,400 selected reserves and 300 active-duty Naval Personnel
Customer Service Agent
United/United Express
07.1993 - 08.1997
Customer Service/Ramp Agent
Delta Airlines
Chicago, IL
09.1984 - 09.1987
Education
Ph.D. - Public Policy and Administration with Specialization in Emergency Mgt.
Walden University
Minneapolis, MNMaster's degree - Strategic Studies
US Air War College
Montgomery, ALMaster's degree - International Affairs
Catholic University of America
Washington, DCBachelor's degree - Business Administration-Marketing
Illinois Institute of Technology
Chicago, ILSr. Executives in National & International Security -
Kennedy School of Government
Cambridge, MASkills
- Strategic Goal Setting
- Critical Analysis
- Operations management
- Long-Term Planning
- Team Leadership
- Effective Multitasking
- Stakeholder Collaboration
- Financial Oversight
Certification
- American Association of Airport Executives (AAAE) - Certified Member, Basic ASOS
- Federal Aviation Administration (FAA) - Private Pilot License and Part 107 Remote Pilot Rating
- National Transportation Safety Board (NTSB) - Accident Investigation
- International Air Transport Association (IATA) - Aviation Security Certificate
- U. S. Office of Personnel Management (OPM): Executive Development and Crisis Leadership Seminar
- The International Association of Emergency Managers (IAEM) - Certified Emergency Manager
Relevant Part Time Experience
- United/United Express, Customer Service Agent, 07/01/93, 08/31/97
- Delta Airlines, Chicago, IL, Customer Service/Ramp Agent, 09/01/84, 09/30/87, 7 years of airline operations/customer service experience including Ramp operations, Winter weather Ops, US mail handling, Gate agent, Ticket counter operations, Cargo, GSE, and International Ground handling services.
References
References available upon request.
Timeline
Director, Emergency Management
Metropolitan Nashville Airport Authority
06.2023 - Current
Sr. Manager, Aviation Security
Amazon.com, Inc.
01.2021 - 05.2023
Deputy National Intelligence Manager for Aviation
Office of the Director of National Intelligence
12.2016 - 01.2021
Senior Command Advisor/ Civilian Deputy
Department of Defense - CJTF1-US Forces
05.2016 - 11.2016
Director, Defense Intelligence Mission Assurance
Department of Defense
01.2013 - 05.2016
Defense Senior Leader Development Program
Department of Defense
07.2011 - 01.2013
Brookings/ Defense 2009 Legislative Fellow
U.S. Congress/Defense Department
01.2009 - 01.2010
Chief Strategist
Department of Defense - Under Secretary of Defense for Intelligence
05.2006 - 01.2009
Division Chief, Strategic Planning
Counterintelligence Field Activity
04.2004 - 04.2006
Political Analyst/Counterterrorism Analyst
Central Intelligence Agency
04.2003 - 03.2004
Senior Analyst-Crisis Response Advisor
National Security Research, Inc.
07.2002 - 04.2003
Naval Officer / Naval Flight Officer
U.S. Navy
08.2000 - 07.2002
Customer Service Agent
United/United Express
07.1993 - 08.1997
Customer Service/Ramp Agent
Delta Airlines
09.1984 - 09.1987
Ph.D. - Public Policy and Administration with Specialization in Emergency Mgt.
Walden University
Master's degree - Strategic Studies
US Air War College
Master's degree - International Affairs
Catholic University of America
Bachelor's degree - Business Administration-Marketing
Illinois Institute of Technology
Sr. Executives in National & International Security -
Kennedy School of Government
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