Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jeffrey Saavedra

Summary

Dynamic Dispatcher with proven expertise at Crane Service Inc, excelling in conflict resolution and route optimization. Demonstrated ability to enhance customer satisfaction through effective communication and decision-making. Trained new hires, fostering a skilled team while managing high-stress situations to ensure timely deliveries and operational efficiency.

Overview

26
26
years of professional experience

Work History

Dispatcher

Crane Service Inc
06.2007 - 08.2025
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
  • Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.

Dispatcher

Mct Industries
02.2000 - 10.2006
  • Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
  • Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
  • Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
  • Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.

Education

No Degree - History

University of New Mexico
Albuquerque, NM

High School Diploma -

Albuquerque High Schol
Albuquerque, NM
08-1983

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Stress tolerance
  • Dispatching procedures
  • Dispatch coordination
  • Schedule management
  • Route planning
  • Customer relationship management
  • Communication equipment operation
  • Dispatching field personnel
  • Closing tickets
  • Conflict resolution
  • Multitasking and organization
  • Verbal and written communication
  • Map reading
  • Equipment management
  • Training new hires
  • Call handling
  • Shift coordination
  • Coordinating urgent deliveries
  • Driver communication
  • Vehicle coordination
  • Multitasking Abilities
  • Effective communications

Accomplishments

  • Accurately reported on drivers' arrival and departure times without a single error in more than 5 years.
  • Researched issues and conflicts to determine the best solutions, which enabled better response times and reduced complaint calls.
  • Supervised team of 25 staff members.
  • Established long-term relationships with several lucrative clients through extensive listening, customer engagement, and a positive attitude, which resulted in more than $150,000] in revenues annually.

Timeline

Dispatcher

Crane Service Inc
06.2007 - 08.2025

Dispatcher

Mct Industries
02.2000 - 10.2006

No Degree - History

University of New Mexico

High School Diploma -

Albuquerque High Schol

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Jeffrey Saavedra