Florie Ann Salekolder
Silverdale
Summary
Dynamic and results-driven professional with extensive experience at Navy Exchange Japan, excelling in inventory management and customer service. Proven ability to maintain compliance with regulations while training staff and enhancing operational efficiency. Strong attention to detail and effective communication skills contribute to consistently achieving high customer satisfaction.
Overview
10
10
years of professional experience
Work History
Vending Supervisor
Navy Exchange Japan
12.2022 - 02.2025
- Monitoring stock levels, ensuring machines and Micro Market are well-stocked, clean and in good working order.
- Performing routine checks, troubleshooting minor issues, and coordinating repairs.
- Preparing reports on daily sales, inventory and machine performance.
- Addressing customer inquires, resolving complains, and providing assistance.
- Maintaining positive relationships with the clients.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Training and managing vending attendant or service person.
- Managing inventory, overseeing employees, and ensuring compliance with all relevant regulations.
Internet Fulfillment Associate
Lowes Home Improvment
09.2021 - 08.2022
- Responsible for locating, picking and preparing items for customer orders.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Ensure orders are processed accurately and efficiency to meet customer needs.
- Supervised and trained new staff in performing daily tasks.
- Managed timely and effective replacement of damaged or missing products.
Sales Associate
Navy Exchange Pax River
03.2021 - 09.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Trained new associates.
Financial Clerk
Fortress College Inc.
05.2017 - 01.2018
- Receiving and recording all types of payments including student fees and other school related income.
- Established and maintaining accurate records of all financial transactions, including accounting records for students, receipts and payments.
- Investigated and resolved inquiries with billing and invoicing.
- Preparing and making bank deposits, and managing petty cash funds.
- Answering phone calls, responding to inquiries and providing information to students, parents and staff.
- Assisting with other office duties as needed, such as filing, copying and data entry.
Customer Service Representative
Panasiatic Solutions
03.2015 - 01.2017
- Responded to customer issues, complaints and concerns.
- Provide information about products and services.
- Assist customers with their wireless, internet and business solutions, helping them to find the right plans and devices.
- Take orders, calculate billings or payments.
- Review customer accounts and make changes, if necessary.
- Documents customer concerns and interactions according to department standards.
- Thoroughly evaluates customer concerns and independently determine reasonable resolutions using department guidelines.
Education
Information Technology
Fortress College
Kabankalan Philippines03-2015
Skills
- Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations
- Able to maintained calm demeanor and professionally managed issues in busy, high stress situation
- Excellent attention to details, including document recognition skills
- Able to assigned tasks within the specific specified time frames and most quality expectations
- Ability to communicate with people professionally
Timeline
Vending Supervisor
Navy Exchange Japan
12.2022 - 02.2025
Internet Fulfillment Associate
Lowes Home Improvment
09.2021 - 08.2022
Sales Associate
Navy Exchange Pax River
03.2021 - 09.2021
Financial Clerk
Fortress College Inc.
05.2017 - 01.2018
Customer Service Representative
Panasiatic Solutions
03.2015 - 01.2017
Information Technology
Fortress College
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