Jeffrey Salmeron
Summary
Motivated individual with experience in customer service and retail. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Personal Shopper/Merchandiser
Sam's Club
02.2023 - 01.2024
- Place completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Greeted members entering store to provide welcoming environment and friendly customer service.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Taking phone calls and resolving any issues the members are having with orders (EX: Asking for customers information and looking up orders for status, cancellations or rescheduling.)
- Providing outstanding customer service when dispensing orders in a timely manner before 5 minute mark.
- Stacking empty pallets and use a pallet jack to move to receiving backroom and restock anything in need
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Collect all cardboard and take to baler machine, make a bale when necessary.
- Merchandise recovery and go-backs.
- Some Forklift training
Overnight Replenishment Associate
Michaels
08.2022 - 11.2022
- Participate in truck un-load and stocking processes to ensure truck standards are followed and completed
- Stock merchandise before store opens
- Deliver friendly customer service & help customers shop
- Participate in planogram process (POG's)
- Merchandise recovery and go-backs.
Food & Consumables Associate
Walmart
01.2021 - 08.2022
- Receives and stocks merchandise from distribution centers and suppliers throughout facility
- Organizes and maintains facility by following company procedures, utilizing equipment appropriately, merchandising, and completing and retaining required paperwork, logs, and other documentation
- Provides customer service by acknowledging customers, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintaining safe shopping environment
- Provides dairy/frozen products to customers by following company and regulatory policies and procedures for food safety and working to ensure in-stock and appropriate inventory levels.
Grocery Clerk, Customer Service
Vallarta Supermarkets Inc.
03.2019 - 06.2019
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Mesquite High School
Mesquite, Texas05.2017
Some College (No Degree) -
Richland College
Garland, TexasSkills
- TABC Certification
- Texas Food Handlers Certification
- Bilingual
- Computer literacy
- Attention to Detail
- Problem solver
- Planning and Organization
- Self Starter
- Customer Relations/Service
Accomplishments
- Achievements/Tasks
Timeline
Personal Shopper/Merchandiser
Sam's Club
02.2023 - 01.2024
Overnight Replenishment Associate
Michaels
08.2022 - 11.2022
Food & Consumables Associate
Walmart
01.2021 - 08.2022
Grocery Clerk, Customer Service
Vallarta Supermarkets Inc.
03.2019 - 06.2019
High School Diploma -
Mesquite High School
Some College (No Degree) -
Richland College
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