JEFFREY SANCHEZ
Union City,NJ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Sale Department Manager
Nordstrom
Short Hills, NJ
11.2021 - Current
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Ordered inventory and reported discrepancies to control and maintain inventory levels
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up
- Communicated with managers of other departments to maintain transparency
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Digital Selling Committee for Nordstrom On App
- Building clientele and sales for department
- Knowledge and coaching staff on the application
- MIC (Manager In Charge) overseeing all departments and ensuring end of day process complete.
- Managed a team of sales representatives to ensure targets were met.
- Set individual and team goals for the sales department.
- Tracked monthly sales to generate reports for business development planning.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Additional over seeing two departments furnishings & men's shoes an sale volume of 12 million.
Brand Manager
Victoria's Secret & PINK
Manhattan, NY
09.2016 - 08.2020
- Planned, implemented and tracked sales and marketing strategies to promote brand products
- Cooperated and worked closely with communications team to develop marketing strategies to boost brand awareness
- Monitored online advertising and social media campaigns to assess success of different strategies
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
- Oversaw product planning and demand management on monthly basis in order to maintain adequate product levels
- Motivated team members to continuous improvement in promoting and selling target products
- Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach
- Recruited and hired staff for department and Cash-warp experience
- Mentored local personnel on best practices and protocols to maximize productivity
- Directed marketing projects through conceptual planning, schedule management and final implementation
- Mapping floor plan to support current and future upcoming new product releases.
Men's Designer Sales Professional
Bloomingdale's
Short Hills, NJ
04.2016 - 09.2016
- Maintained consistent Men's Ready to work designer sales by developing and deepening positive customer connections
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Assistant Store Manager
Ghurka
Short Hills, NJ
09.2015 - 02.2016
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Approved regular payroll submissions for employees.
Visual Merchandiser
Victoria Secret
Manhattan, NY
11.2011 - 02.2015
- Managed aesthetically pleasing displays to showcase company products and increase sales
- Monitored and replenished display inventory and restructured according to available stock
- Enhanced overall store appearance by applying careful consideration to product and display locations
- Created interior displays to promote products in alignment with corporate sales objectives
- Promoted seasonal products and trends to move stock and prepare for incoming inventory
- Supervised team of up to 15 merchandising employees and monitored adherence to company standards
- Created visual marketing and styled window displays
- Organized store merchandise racks by size, style and color.
Floor Supervisor
Tommy Hilfiger
Paramus, NJ
09.2009 - 11.2011
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives
- Loaded and unloaded merchandise from Shipment to organize backroom spaces.
Graphic Designer /Assistant Manager
Blue Tulip
Closter, NJ
10.2006 - 12.2008
- Developed creative design for print materials, brochures, banners and signs
- Created digital image files for use in digital and traditional printing methods
- Completed final touches for projects such as images sizes and font selection
- Met with customers to present mockups and collect information for adjustments
- Worked with clients to gather and define requirements, establish scopes and managing project milestones.
Education
Associate of Arts - Graphic Design
The Art Institute of New York City, Hill High School
High School Diploma -
Skills
- SKILLS Proactive and Focused
- Adaptable to Changing
- Conditions
- Sales Support
- Audiovisual Equipment
- Cash Register Operations
- Customer Checkout
- Department Oversight
- Store Layouts
- Customer Loyalty
Languages
Timeline
Sale Department Manager
Nordstrom
11.2021 - Current
Brand Manager
Victoria's Secret & PINK
09.2016 - 08.2020
Men's Designer Sales Professional
Bloomingdale's
04.2016 - 09.2016
Assistant Store Manager
Ghurka
09.2015 - 02.2016
Visual Merchandiser
Victoria Secret
11.2011 - 02.2015
Floor Supervisor
Tommy Hilfiger
09.2009 - 11.2011
Graphic Designer /Assistant Manager
Blue Tulip
10.2006 - 12.2008
Associate of Arts - Graphic Design
The Art Institute of New York City, Hill High School
High School Diploma -
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