Jeffrey Sasser
Greenville,NC
Summary
At ECU Transit, I spearheaded operations, enhancing service efficiency and safety, which significantly reduced accidents. My leadership and problem-solving skills fostered a collaborative environment, driving team excellence. I adeptly managed a 40-vehicle fleet, leveraging data to optimize routes and cut costs, demonstrating a commitment to operational excellence and customer satisfaction. Seasoned Operations Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
ECU Transit
07.2013 - Current
- Ensured compliance with all company policies and procedures
- Forecasted ridership to plan for transportation needs of the community
- Managed contracts with housing complexes for bus and van service
- Managed a fleet of 40 vehicles
- Implemented safety protocols and continuous training program initiatives to reduce accidents and ensure regulatory compliance
- Streamlined routing and logistic processes to optimize route run times and reduce cost
- Operated within a budget and analyzed overhead cost on weekly basis to reduce staffing cost, optimize maintenance, and reduce fuel consumption
- Led a team of drivers and logistics coordinators to achieve department goals and objectives
- Coached employees weekly to ensure safety compliance and to proactively reduce incidents, be it safety or procedures
- Master scheduler
- Built schedules three times a year using third party run cut software
- Cafeteria style bidding to assign work
- Manually and via computer applications managed daily schedules for all operators – fixed route, van, and motorcoach
- Develop and mentor team members to foster a collaborative and supportive work environment
- Analyze performance metrics to identify areas for improvement, driving operational excellence
- Eager to learn and adapt quickly demonstrating strong work ethics, punctuality, and commitment to personal and professional excellence in all task
- Advocate for continuous improvement, leading initiatives that boost team morale and operational efficiency
- Facilitate cross functional team collaboration, aligning goals to enhance service performance
- Streamline dispatch protocols
- Working team for ELDT program standards as issued by the DMV
- Utilize data driven insights to forecast demand, improving route planning and achieving a higher level of customer service
- Payroll – Kronos
- Coordinate with several community partners to optimize transportation options for the entire community of Greenville, NC, including frequent meetings with city partners and working as a team member on a working team to integrate each department
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented quality control systems to boost overall product consistency and reliability.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
MBA - Business Administration And Management
University of Mount Olive
Mount Olive, NC05-2025
Bachelor of Science - Criminal Justice
East Carolina University
Greenville, NC12-2015
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Decision-Making
- Inventory Management
- Project Management
- Policies and procedures implementation
- Customer Relationship Management
- MS Office
Certification
Class B CDL Instructor and Tester
Mental Health First Aide Instructor
Student Supervisor Award
Nominated and chose amongst numerous other supervisor's by my peers
Timeline
Operations Manager
ECU Transit
07.2013 - Current
MBA - Business Administration And Management
University of Mount Olive
Bachelor of Science - Criminal Justice
East Carolina University
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