Monica Drullinger
Canton,GA
Summary
Adaptable, driven, motivated operations area manager with more than 25 years experience successful business planning, problem solving, customer service, process improvement, team success .Excellent reputation for resolving problems and improving customer satisfaction. Focused on achieving financial goals and all operational aspects. Top performer who makes sound decisions to reflect positively on multi-site operations in alignment with company's vision, value, and goals. Detail oriented effective communicator with strong organizational, written, and verbal skills.
Overview
18
18
years of professional experience
Work History
Area Operations Manager
Life Storage
Nashville , TN
09.2014 - 10.2021
- 7 years 2 months +) Short and long-term strategic planning for annual budgeting, KPI performance, P&L management, evaluate performance to optimize profitability and competitive edge.
- Strong Organizational skills, results driven executive, increased sales over budget by 12.2% and reduced expenses by 14.8% Talent for defining, developing and implementing new processes, exceeding performance goals.
- Human Resources experience including employee relations, recruiting, interviewing, training, coaching, mentoring, developing resolving conflicts, and disciplinary actions. Manage top-performing retail store teams to maximize productivity, time management and resources.
- Handled problematic customers and clients to assist lower-level employees and maintain exceptional customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
District Manager
AMERIGAS PROPANE LP
Ellijay, GA
01.2013 - 08.2014
- Successfully operate in compliance with policies and federal/local/state regulations pertaining to propane handling and DOT regulations.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.
- Drove key performance indicators and continuous improvements throughout logistics and supplier operations.
- Supervised 20+ staff members tasked with handling materials management, planning, purchasing and customer service duties.
Regional Training Manager
Murphy USA
Ellijay, GA
01.2009 - 01.2013
- Member of Circle of Stars for obtaining top 10% company performance including sales, cost control and other KPI drivers set by company. Drove revenue growth by identifying and increasing sales opportunities with customers in response to needs and trends
- Development of all new management, certified trainer to insure staff was knowledgeable in all aspects of industry to operate successful retail location.
- Directed training programs and development paths for managers and supervisors.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Directed field training to enhance participants' skills.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
- Analyzed effectiveness of training programs at all levels and recommended updates.
Operations Manager
Pilot Flying J
Dalton, GA
01.2004 - 01.2009
- Daily management of profitable establishment with monthly sales of more than 1.5 million gallons of fuel, and 400,000 dollars inside sales.
- Excel in high-pressure situations, building and directing dynamic teams; hands-on leader who facilitates motivating, collaborative environment instrumental to maximizing performance, morale and retention. Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Education
High school diploma -
South High School
Salt Lake City, UT06.1988
Skills
- Excellent interpersonal skills
- Relationship building
- Recruitment
- Client account management
- Coaching and mentoring
- Inventory management
- Employee reviews
- Staff training/development
- Effective leader
- Business Development
- Decision Making
- Planning and Coordination
- Report writing experience
- Performance tracking proficiency
- Multitasking Abilities
- Budgeting and forecasting
- Supply Chain Management
- Management information systems
- Work flow planning
- Logistics Management
- Staff Management
- Strategic planning
- Employee relations and conflict resolution
- Business planning
- Project Management
Timeline
Area Operations Manager
Life Storage
09.2014 - 10.2021
District Manager
AMERIGAS PROPANE LP
01.2013 - 08.2014
Regional Training Manager
Murphy USA
01.2009 - 01.2013
Operations Manager
Pilot Flying J
01.2004 - 01.2009
High school diploma -
South High School
Similar Profiles
Brandon CraigBrandon Craig
Store Manager at Life StorageStore Manager at Life Storage
Kurt KnepshieldKurt Knepshield
Area Manager at Life StorageArea Manager at Life Storage
Lucecita FraustoLucecita Frausto
Store Manager at Life StorageStore Manager at Life Storage