Hi, I’m
Jeffrey Sharp
Westland,MI
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines.
Overview
6
years of professional experience
2
Certification
Work History
Les Stanford
Sales Associate
08.2023 - Current
Job overview
- Improved workflow for the whole team by streamlining the trade in process.
- Created social media videos showcasing deals and features on certain vehicles.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Presented professional image consistent with company's brand values.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Lithia Motors, Inc
New Car Salesperson
09.2022 - 07.2023
Job overview
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Built my own book of business that consistently generated sales within 3 months.
Rocket Mortgage
Senior Mortgage Loan Originator
08.2020 - 07.2022
Job overview
- Managed 40-80 clients monthly while in several different steps of the mortgage process.
- Used a variety of sales strategies to earn the commitment of my clients.
- Worked in a specialty roll that required communications via text, chat, email, and phone call conversations.
- Managed a 24 hour turn time on any communications over several methods.
- Licensed federally through the NMLS and in 16 states.
- Averaged volume over 5 million on a regular monthly basis.
- Helped clients come to an educated decision on the best solution out of the 150+ products offered.
- Managed meetings and presentations across 5 time zones.
GEICO, Government Employees Insurance
Total Loss Specialist
01.2018 - 07.2020
Job overview
- Worked in a high call volume environment while maintaining a perfect customer interaction rating.
- Reaching out to banks and dealerships to assist in the total loss process.
- Working multiple claims from start to finish ensuring to follow up at the appropriate times for the proper documentation.
- Worked with a small team that netted over 1.3 billion dollars in recovered funds in the year 2018.
- Improved customer satisfaction by efficiently managing total loss claims and providing timely resolution.
- Maintained compliance with state regulations and company policies throughout the total loss process, avoiding potential legal issues and penalties.
Education
Middle Georgia State UniversityMacon, GA
Some College (No Degree) from Computer Science
Houston County High SchoolWarner Robins, GA
High School Diploma
05.2016
Skills
- [Lola, E-leads, Oplogic, Mastermind] CRM systems proficiency
- Client interaction
- Time Management
- Residential Mortgage Lending Regulations
- Customer Needs Assessment
- Insurance Knowledge
- Organizational Skills
- Sales presentations
- Customer service
Certification
MLO License, Granted by the NMLS 09/04/2020
Resident Producer License, Granted by the state of Michigan DIFS 07/25/2022
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Les Stanford
08.2023 - Current
New Car Salesperson
Lithia Motors, Inc
09.2022 - 07.2023
Senior Mortgage Loan Originator
Rocket Mortgage
08.2020 - 07.2022
Total Loss Specialist
GEICO, Government Employees Insurance
01.2018 - 07.2020
Middle Georgia State University
Some College (No Degree) from Computer Science
Houston County High School
High School Diploma
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