Jeffrey Shewmake
Garland,TX
Summary
Operations Manager possessing comprehensive knowledge of project and program management techniques. Natural leader driven to motivate teams to exceed business goals and targets while under pressure. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
Work History
General Manager
Barrel And Bones
06.2023 - 02.2024
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
General Manager
Genghis Grill
12.2014 - 06.2023
- Schedule and direct staff in daily work assignments to maximize productivity
- Conduct daily pre-shift and weekly manager meetings to ensure organizational efficiency
- Optimize profits by controlling food, beverage, and labor costs on a daily basis
- Continually monitor restaurant and take appropriate action to ensure food quality, service, and spec consistently met
- Efficiently resolve problems or concerns to the satisfaction of all involved parties.
Server
Rainforest Café
07.2014 - 11.2014
- Maintained knowledge of current menu items, ingredients and preparation methods
- Delivered exceptional service by greeting and serving customers in a timely and friendly manner
- Appropriately suggested additional items to customer to increase restaurant sales
- Answered questions about menu selections and made recommendations when requested
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
- Regularly checked on customers to ensure satisfaction with each food course and beverages
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
Bartender, Shift lead
The Spot
11.2013 - 05.2014
- Detailed and cleaned entire restaurant everyday including kitchen and bar
- Communicated with guests to build a friendly relationship with locals
- Managed servers on floor and seating accordingly
- DJ weddings and special events.
Server
Rainforest Café
11.2012 - 09.2013
- Delivered exceptional service by greeting and serving customers in a timely and friendly manner
- Appropriately maintained knowledge of current menu items, ingredients and preparation methods
- Suggested additional items to customer to increase restaurant sales
- Answered questions about menu selections and made recommendations when requested
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
- Regularly checked on customers to ensure satisfaction with each food course and beverages
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
Food and Beverage Supervisor
Brunswick Zone
07.2010 - 11.2012
- Exhibited through knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
- Developed and maintained exceptional customer service standards
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Regularly updated computer systems with new pricing and daily food specials.
Asst. Manager
Mooyah
08.2008 - 06.2010
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
- Optimized profits by controlling food, beverage and labor costs on a daily basis
- Performed restaurant walk-through to gauge timeliness and excellent service quality
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
Education
Tarrant County Community College North West Campus
01.2009
Central High school
01.2008
Skills
- Inventory Control
- Food and beverage handling expert
- Serve Safe Certification
- Strong customer relationship builder
- Customer-oriented
- Ability to handle/resolve problems
- Full service restaurant background
- Cash handling
- Supervisory skills
Accomplishments
- 13.6% comp sale swing within first eight months
- Trained and promoted three hourly employees into salary within two months
- Raised alcohol sales by 1.72% (1 month time frame)
- Highest up sell percent in district seven months running
- Store selection for B.O.D. dinners in 2015
Timeline
General Manager
Barrel And Bones
06.2023 - 02.2024
General Manager
Genghis Grill
12.2014 - 06.2023
Server
Rainforest Café
07.2014 - 11.2014
Bartender, Shift lead
The Spot
11.2013 - 05.2014
Server
Rainforest Café
11.2012 - 09.2013
Food and Beverage Supervisor
Brunswick Zone
07.2010 - 11.2012
Asst. Manager
Mooyah
08.2008 - 06.2010
Tarrant County Community College North West Campus
Central High school
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