Jeffrey Silverio

• Install and configure hardware and software
• Respond to tickets in accordance with SLA guidelines
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
• Repair and replace equipment as needed
• Set up new workstations for users (deploying equipment, checking over account setups)

Key Responsibility

• First point of contact for costumers looking for technical assistance with hardware and software
• Provide on-site and remote support to end users
• Costumer service

• Responsible for monitoring inventory data and comparing them to budget projections.
• Worked closely with logistics team whom implemented changes to the inventory systems which enabled the company budget increase.
• Collaborated with warehouse team to optimize inventory layouts and organizations.
• Primarily focused on supporting, repairing, and servicing material needs to support costumer service requirements.

Key Responsibility

• Developed strategies to reduce excess inventory and improve overall efficiency.
• Analyzed current inventory systems and identified areas for improvement or optimization.