Jeffrey Simmons
Torrance,CA
Summary
Energetically propelled customer satisfaction and streamlined operations at Factory Motor Parts through expert management of sensitive financial data and fostering robust client relationships. Excelled in multitasking and organizational skills, achieving significant improvements in efficiency and client retention. Proficient in Microsoft Excel and renowned for exceptional problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Assistant Account Manager
Factory Motor Parts
2015.05 - 2022.08
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Built client relationships by acting as liaison between customer service and sales teams.
- Provided exceptional customer service through regular communication with clients regarding their account status.
- Managed client relationships, resulting in increased retention and loyalty.
- Ensured compliance with company policies and procedures while managing sensitive financial data for multiple accounts.
Administrative Assistant
West Los Angeles College
2009.02 - 2015.03
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Bachelor of Arts - Business Management
California State University - Dominguez Hills
Carson, CA06.2013
Associate of Arts - Liberal Arts And General Studies
West Los Angeles College
Culver City, CA06.2008
Skills
- Accounts Receivable
- Microsoft Excel
- Accounts Payable
- Invoice Processing
- Problem-Solving
- Time Management
- Multitasking
- Organizational Skills
- Continuous Improvement
Timeline
Assistant Account Manager
Factory Motor Parts
2015.05 - 2022.08
Administrative Assistant
West Los Angeles College
2009.02 - 2015.03
Bachelor of Arts - Business Management
California State University - Dominguez Hills
Associate of Arts - Liberal Arts And General Studies
West Los Angeles College
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