Jeffrey Simon
Palm Desert,CA
Summary
Proven leader at Hyatt Hotels, adept in housekeeping knowledge and organized leadership, enhanced staff efficiency and guest satisfaction through innovative training and cost control strategies. Excelled in teamwork and collaboration, achieving significant improvements in operational efficiency and quality assurance without compromising service excellence.
Overview
3
3
years of professional experience
Work History
Executive Housekeeper
Hyatt Hotels
12.2023 - Current
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
- Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
- Overseen the property renovation and overhaul all guest rooms, removing all product and facilitating cleaning and putting in new product
Front Office Manager
Hyatt Hotels
10.2022 - 12.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
Assistant Executive Housekeeper
Hyatt Hotels
07.2021 - 10.2022
- Optimized departmental budget allocation through careful analysis of expense reports and adjustment of spending as necessary based on business needs.
- Reduced inventory costs by implementing effective linen and amenity management strategies.
- Improved staff performance by providing regular training sessions on cleaning techniques, safety protocols, and customer service skills.
- Assisted in recruiting, hiring, and onboarding new team members to ensure consistent staffing levels within the housekeeping department.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Ensured timely room turnovers through close monitoring of check-out rooms and coordinating with front office personnel.
- Collaborated with other department heads to resolve guest concerns quickly and efficiently, enhancing overall guest experience at the hotel.
Education
Bachelor of Arts - Tourism Management
San Diego State University
San Diego, CA08.2014
Skills
- Housekeeping knowledge
- Task Delegation
- Inventory Control
- Staff Scheduling
- Staff Training and Development
- Quality Assurance
- Recruiting and interviewing
- Cost Control
- Time management expert
- Organized leadership
- Teamwork and Collaboration
Timeline
Executive Housekeeper
Hyatt Hotels
12.2023 - Current
Front Office Manager
Hyatt Hotels
10.2022 - 12.2023
Assistant Executive Housekeeper
Hyatt Hotels
07.2021 - 10.2022
Bachelor of Arts - Tourism Management
San Diego State University
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