Jeffrey Sivertson
BISMARCK,ND
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Automotive Service Advisor
Eide Chrysler
01.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Suggested additional services to customers in order to meet upsell goals.
- Developed process improvements to enhance overall delivery of service.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Assistant Service Manager
Corwin Toyota
05.2022 - 01.2023
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
- Implemented strategies to increase customer service satisfaction ratings.
Service Writer
Camping World
04.2021 - 05.2022
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Responded to customer calls and emails to answer questions about products and services.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Automotive Service Advisor
Lunde Auto Center
08.2020 - 04.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed estimates by costing materials, supplies, and labor.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Education
Landscape & Garden Center Technician -
Minnesota State Community And Technical College
Moorhead, MN05.2012
Skills
- Excellent Communication
- Understanding Customer Needs
- Diagnostics and Repair
- Customer Relationship Management
- Work Order Interpretation
- Workflow Management
- Best Practices Management
Hobbies and Interests
- Avid Golfer
- Travel Enthusiast
- Family Oriented
Timeline
Automotive Service Advisor
Eide Chrysler
01.2023 - Current
Assistant Service Manager
Corwin Toyota
05.2022 - 01.2023
Service Writer
Camping World
04.2021 - 05.2022
Automotive Service Advisor
Lunde Auto Center
08.2020 - 04.2021
Landscape & Garden Center Technician -
Minnesota State Community And Technical College