JEFFREY SKINNER
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
21
21
years of professional experience
Work History
Cashier
Fine Wine & Good Spirits
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and helped with truck deliveries.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels. Also maintain stocking of products.
Supervisor
Aramark
06.2021 - 09.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
FOH Manager
Sullivan's Steakhouse
02.2020 - 05.2021
- Responsible for making staff was content and focused
- Making sure guest experience was exceptional
- Held staff accountable for withholding policies and procedures
- Hiring only extraordinary teammates
- Ramp Certified/Servsafe Certified
- Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions
- Managed daily operations of restaurant including staff scheduling, inventory control, ordering supplies and maintaining financial records
- Investigated and resolved complaints regarding food quality and service
Restaurant Manager
Maggianos Little Italy
06.2004 - 05.2019
- Responsible for main dining room, bar, banquets, and delivery/carryout operations
- Managed a team of 70 servers, 8 bartenders, 12 food runners and 40-50 part time banquet team members
- Responsible for schedule FOH employees
- Consistently maintained company goal of 20% labor cost by:
- Scheduling to forecast and events
- Monitoring hourly sales to make strategic cuts
- Cross-training employees to improve efficiency
- Maintained 16-17% Liquor Cost by:
- Providing regular/consistent coaching to all employees
- Performance Based Scheduling to control cost
- Assisted culinary team to monitor waste, portions recipes and presentation
- Grow catering and event sales
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Education
Associate of Science - Business
Allegheny College
West Mifflin, PATimeline
Cashier
Fine Wine & Good Spirits
09.2024 - Current
Supervisor
Aramark
06.2021 - 09.2021
FOH Manager
Sullivan's Steakhouse
02.2020 - 05.2021
Restaurant Manager
Maggianos Little Italy
06.2004 - 05.2019
Associate of Science - Business
Allegheny College