JEFFREY S. MAGEE

Managed accountability for delivering best practices and automating workflows to optimize business processes and enhance profitability. Directed operational planning, organizational development, budgeting, and reporting for large-scale customer service transformations.

• Identified opportunities and drove strategic initiatives to boost operational efficiency, fostering revenue growth and client retention.
• Led cross-functional teams in designing metrics and integrating efficient, client-focused solutions under Statements of Work.
• Oversaw implementation of best practices across Client Revenue Cycles for a $575M client base, exceeding growth targets by 27%.
• Championed Voice of the Customer initiatives aligned with Client Life Cycles, achieving a 32-point increase in Net Promoter Score.
• Developed and coached teams to enhance client knowledge retention, resulting in 33% reduction in churned clients.
• Spearheaded process redesigns to establish application delivery roadmaps, yielding annual cost reductions of $512K (9.6%).

Continuous operational improvement expert possessing the ability to sell successful strategic initiatives to senior leadership that align with the company vision. Effective project leader with cross functional teams and the ability to influence decision making as a business partner exceeding results toward the company’s direction, mission, and lean transformation in a single or multi location environment.

• Introduced, implemented, and managed results with the 5 pillars of success for a medical manufacturing facility which focused primarily on improved efficiency, a reduction of capital costs by 3% in 3 months, increased reliability through a 10% improvement of quality standards while allowing the location to ramp up faster when bringing new products to market.
• Successfully managed organizational change in a hospital system under the initiative of developing the company’s own Process Improvement Team. Hired, developed, trained, and measured Six Sigma processes to the team while mentoring leaders on 18 separate projects with cost savings results of $7.4M over a period of 15months.
• Directed Executive Leadership team and internal business units to identify best practices for associates to achieve business objectives and better organizational structured succession planning with 10% increases to internal promotions.
• Worked with the several healthcare plans in the coordination and oversight of product development and material product updates to ensure the capability with designs, functionality, quality testing process met operational standards and aligned with company initiatives.
• Transformation of existing ERP software system for global HVAC company and mapped out new procedures of increased revenue cycles from inventory on-hand resulting in 100% On-Time Deliveries and $97K in monthly cost savings.
• Implemented UPS/Logistics Software System for a global medical company to help route customers geographically, lowering total delivery and maintenance costs by 30%, and increasing customer satisfaction to 94%.
• Delivered to the C-level team, organizational manufacturing changes with separate technology solutions and vertical departmental methodologies optimized the workflow of all product cycles, from the receiving process through to shipping. Operations yielded a 75% increase in revenue cycles with only a 10% growth in the workforce by higher efficiencies and 40% returns with packing/shipping costs.